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A live, interactive learning experience designed to help you communicate with clarity and confidence. Build skills you can use immediately to handle difficult conversations, give feedback, and reduce confusion.
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Join live from any device or watch later, anytime.
Join live, interactive sessions designed to help you communicate with clarity and confidence. Build skills you can use immediately to handle difficult conversations, give feedback, and reduce confusion.
Member Certificates
Show your progress
Recognise the practical communication skills you’ve developed across the stream.
Share your success
Add certificates to LinkedIn with one click and showcase your skills.
Track your development
Build a record of CPD-friendly achievements as you progress through the Communication Skills Stream.
Live, member-exclusive masterclasses delivered via Zoom. Build practical skills you can apply immediately, with recordings available anytime.
60 minutes
Live via Zoom
Write and speak with clarity so people understand you quickly, even when the topic is complex or sensitive. Learn how to lead with purpose, structure your message simply, and finish with a strong next step that drives action.
60 minutes
Live via Zoom
Listen in a way that helps people feel heard, understood, and respected, even when emotions run high. Learn how to reflect, clarify, summarise, and ask better questions so conversations move forward.
60 minutes
Live via Zoom
Speak up clearly and respectfully so your point lands without tension or apology. Learn how to be direct, set boundaries, and handle pushback while keeping your tone calm and professional.
60 minutes
Live via Zoom
Handle difficult conversations with clarity and calm, even when the stakes feel high and emotions run strong. Learn how to prepare, say what needs to be said, and keep discussions productive without escalation.
60 minutes
Live via Zoom
Give feedback that supports progress and strengthens performance without damaging trust. Learn how to be clear, specific, and constructive so your feedback is easier to hear and act on.
60 minutes
Live via Zoom
Build buy-in through clarity, trust, and good communication rather than force or pressure in meetings. Learn how to present ideas well, handle objections calmly, and move decisions forward without pushing.
60 minutes
Live via Zoom
Present ideas in a way that feels confident, clear, and easy to follow, even when you’re under time pressure. Learn how to structure your message, keep attention, and land a strong takeaway.
60 minutes
Live via Zoom
Write messages that are clear, useful, and easy to respond to, even when people are busy and distracted. Learn how to structure emails and updates so the next step is obvious and action happens faster.
60 minutes
Live via Zoom
Run meetings that create clarity, decisions, and progress instead of drifting. Learn how to set purpose, structure discussion, and finish with clear actions so meetings actually move work forward.
60 minutes
Live via Zoom
Handle conflict early and keep conversations respectful and productive, even when emotions are high. Learn how to stay calm, address the real issue, and resolve disagreements without damaging trust.
60 minutes
Live via Zoom
Communicate more effectively by adjusting your style to the person and situation. Learn how to recognise different styles, reduce friction, and get better outcomes without changing who you are.
60 minutes
Live via Zoom
Build rapport quickly in a way that feels genuine and professional, even with new people. Learn how to connect, show understanding, and create trust so communication becomes easier.
Instructor
Communication Skills Trainer and Training Consultant
Olivia helps teams communicate with clarity and confidence—across everyday messages, difficult conversations, and presentations. A Training Consultant since 2014, she delivers practical sessions that reduce misunderstanding and improve workplace communication.
Qualified Trainer
Delivers structured training programmes and accredited learning workshops in workplaces.
Extensive Experience
Supporting organisations with practical workshops on communication and presentations.
Practical & Supportive
Focused on simple communication tools—clear structure, calm delivery, and confident next steps.
Interactive & Purposeful
Engaging sessions with real scenarios, guided practice, and space to ask questions and apply learning.
Make sure you Safeguard Your Training Investment. DCM offers courses accredited by:
Course Categories
ManagementProject Mgt. & LeanAgile Project Mgt.Learning & DevelopmentCommunications + View All 164 CoursesCourse Categories
Information TechnologyWritten CommunicationPersonal EffectivenessCertified Courses + View All 164 Courses
