Practical HR Skills for Real-World
People Challenges

Make hiring decisions with more confidence and less uncertainty. Learn how to clarify what you need, assess candidates fairly, and reduce bias so you can hire the right people more consistently.

• How to clearly define what the role really needs
• How to assess candidates based on evidence, not instinct
• What to look for beyond CVs and interviews
• How to make fair, confident hiring decisions

Handle performance issues clearly and constructively before they escalate. Learn how to set expectations, give regular feedback, and take fair action without creating tension or conflict.

• How to set clear and achievable expectations
• How to give feedback that supports improvement
• What to address early to prevent escalation
• How to manage performance fairly and consistently

Set new hires up for success from day one. Learn how to create clarity early, build confidence quickly, and help people become effective faster without overwhelming them.

• How to create clarity from day one
• How to structure a simple onboarding plan
• What helps new hires build confidence quickly
• How to support early wins and momentum

Handle employee relations issues calmly and appropriately before they become formal or contentious. Learn how to address concerns early, communicate clearly, and resolve situations while protecting trust and fairness.

• How to address issues before they escalate
• How to handle concerns calmly and professionally
• What to say to keep conversations constructive
• How to resolve issues while maintaining fairness

Build a workplace culture that shows up in everyday behaviour, not just values on a wall. Learn how to reinforce the right behaviours, set clear standards, and create an environment people want to be part of.

• How culture shows up in daily behaviour
• How to reinforce the standards you want
• What leaders can do to shape culture
• How to make values feel real in practice

Keep people engaged in ways that genuinely encourage them to stay. Learn how to create the conditions that support motivation, commitment, and long-term retention without relying on perks or pressure.

• How to build engagement through everyday actions
• What actually influences people to stay
• How to spot disengagement early
• How to support retention consistently

Approach pay conversations with clarity, fairness, and confidence. Learn how to prepare for discussions, explain decisions clearly, and handle questions or pushback without discomfort or escalation.

• How to prepare for pay conversations effectively
• How to explain decisions clearly and fairly
• What to say when expectations don’t align
• How to handle questions with confidence

Create a sense of belonging through everyday actions, not just statements or initiatives. Learn how to build inclusive practices, support psychological safety, and help people feel valued and included at work.

• How belonging is shaped by everyday behaviour
• How to create inclusive practices consistently
• What supports psychological safety at work
• How to help people feel valued and included

Stay on top of HR compliance without stress or overreaction. Learn how to understand key obligations, apply them consistently, and handle issues calmly and appropriately when they arise.

• How to understand key HR obligations
• How to apply policies consistently
• What to do when issues arise
• How to stay calm and compliant

Spot the early signs of burnout and address them before they escalate. Learn how to create healthier workloads, support wellbeing, and take proactive steps that help people stay engaged and effective.

• How to recognise early signs of burnout
• How to address workload issues proactively
• What supports wellbeing at work
• How to prevent burnout from escalating

Use HR data to inform better decisions, not just report numbers. Learn how to focus on the insights that matter, spot patterns early, and turn people data into meaningful action.

• How to identify HR data that matters most
• How to spot patterns and trends early
• What data can guide better people decisions
• How to turn insight into action

Move beyond training that sounds good but changes little. Learn how to design learning experiences that stick, support real behaviour change, and translate into better performance at work.

• How to design learning that drives real behaviour change
• What helps people apply learning on the job
• How to reinforce learning beyond the session
• How to measure whether learning is working