Why Assertiveness Matters
Clear, respectful communication underpins strong relationships and healthy teams. By speaking up confidently and listening actively, you’ll reduce misunderstandings, defuse tension and foster a culture of mutual respect.
What's Covered on this Course?
This practical virtual workshop equips you with essential assertiveness skills and real-world practice.
Participants will:
- Distinguish between passive, aggressive and assertive communication styles
- Use “I” statements and clear language to express needs and set boundaries
- Navigate pushback and conflict with calm, respectful dialogue
- Practise real-life scenarios and receive tailored feedback
Setting Boundaries & Respectful Communication Essentials
Through hands-on exercises, you’ll learn to use clear, assertive language, establish healthy boundaries and maintain mutual respect.
Navigate Conflict with Confidence
Dive into interactive scenarios where you’ll practise handling pushback, using “I”-statements and defusing tension.
- Distinguish passive, aggressive and assertive responses
- State needs clearly while respecting others’ perspectives
- Manage objections calmly and keep conversations constructive
Master Assertive Communication
Join us to refine your approach, build confidence in difficult discussions and foster stronger, more collaborative relationships.
What You’ll Receive After the Course
When you attend this course, you’ll get access to helpful post-session resources, including:
- Online courses to extend your learning
- Slide deck for easy reference
- Webinars available on-demand
- Certificate emailed upon completion
Meet Your Trainer
Rachel is an Expert Trainer
Rachel is an expert with over 10 years’ experience in customer service, leadership and management, holding dual BAs in English & History.
Her workshops use educational psychology and practical scenarios to sharpen leadership, service and management skills.
Your Certification
This Certificate Proves Your Expertise
Earn your DCM Learning certificate, validating your proficiency in assertive communication.
Displaying this certificate highlights your commitment to respectful dialogue, clear boundaries and ongoing professional growth.
Interactive Training
Applied Learning Workshop
In a dynamic, live session, you’ll rehearse assertive techniques in realistic dialogues with expert coaching.
Collaborate with peers in role-plays and receive immediate feedback to build confidence and mastery.
