Managers play a vital role in improving an organisations performance and employee engagement. Success as a Manager starts with you. Develop your skills in management and leadership to become a manager and make learning a habit.
This certified learning path is spread over 6 series. Once registered you will receive weekly sessions for you to watch in your own time. All sessions are presented by expert trainers in management. All of whom use their own knowledge and experience to deliver key managerial topics.
The purpose of the session is to teach participants the art of controlling a call, calming the irate caller and maintaining customer service excellence.
- Staying calm and curteous
- Letting customer vent
- Knowing when to end an escalating irate caller
- Maintaining customer service
- Staying positive
- Minding yourself
Please Note: Each delegate will receive the full recording of the virtual session along with the course materials.