This is an interactive course which focuses on how to apply questioning and listening techniques to communicate with greater effect. This course introduces you to the core skills that underpin effective communication: skilled questioning, focused listening and confidence voicing of your views. You will learn how to achieve greater success and openness in your work-based relationships.

The course contains interactive sessions that will help you to develop your confidence in using more effective questioning and listening skills, and you will leave with a personal action plan identifying the key changes to make.