You may or may not come across angry callers in your lifetime. How you handle these interactions can either lead to a successful resolution of their issue or losing a customer forever. It’s important to provide employees with the proper tools and training

This course will give participants the skill to help to calm the caller, enhance the productiveness of the call, decrease handle time and increase customer service quality. It is also vital employees have the ability to calm themselves in the aftermath of an irate call.