This short bitesize session will give you an insight into design thinking. You'll get to know the tools and terminology and gain an understanding of Personas, Customer journey mapping, Stakeholder mapping, Stakeholder value network, Opportunity space and Empathy map/ design research. Through this interactive course, you’ll learn a different approach to strategic problem solving so that you can create experiences customers love.

By the end of the session, you will understand what it means to be a design thinker and will have some skills, tools and confidence to drive change across the business.