Conflict negotiation is not just essential but also unavoidable. This session is to help you understand what conflict is and how, in a changing work environment, conflict can spiral if not handled effectively.

Our 1-hour bitesize session will demonstrate and teach correct conflict negotiation principles, help you manage any conflict situation and enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner. At the end of the virtual session, you will have a greater understanding of the nature of conflict.