Are you ready to become a fully Qualified QQI Mediator? Our Mediation Training QQI Accredited course training is designed for people who wish to become mediators. Our online mediation training course is designed to give you the skills, knowledge, understanding, and confidence to practice as a mediator. You will have the opportunity to conduct mock mediations and you will learn all aspects of the mediation process.
Our mediation training is nationally recognised and our trainer is a practising mediator. This means that you will be able to benefit from real hands-on knowledge, understanding, and experience.
This course will help to introduce mediation to handle workplace conflict swiftly and cost effectively.
- What is Mediation
- Understanding Conflict, forms of Conflict Resolution
- Mediator Competences, benefits of Mediation
- Ethical Standards
- Examination of a range of contexts for mediation practice
- Consideration of different models and styles of mediation
- In-depth knowledge of the application and process of workplace mediation
- Listening skills and negotiation skills
- Conflict mapping, response strategies
- Problem-solving skills and process skills
- Managing difficult behavior
Please Note: Each delegate will receive the full recording of the virtual session along with the course materials.