Our QQI Receptionist Course, boasting a remarkable 91.8% pass rate, is meticulously designed to prepare you for reception duties with a focus on medical settings. It's led by an expert trainer who brings a wealth of real-world experience into the classroom.
The course goes beyond theory, incorporating real-life scenarios and case studies to help you apply the knowledge you gain in practical situations. Topics covered include effective communication, customer service, time management, and the specific skills needed to excel in medical reception.
This interactive certified course will enable receptionists to develop their customer service skills and communication skills within a supportive and encouraging environment.
- The role of a receptionist
- A receptionist's responsibilities
- What makes a good reception area?
- Relevant Legislation
- Health and Safety
- Confidentiality and Ethics
- HSE Patient Charter
- Information Sources
- Knowing your organisation
- Legislation
- Health & Safety
- Workplace screnarios
Please Note: Each delegate will receive the full recording of the virtual session along with the course materials.