Train the Trainer Workshop
The right subject taught in the wrong way can lead to disaster, loss of money and loss of time. Nobody wants to be trained by someone who has not got the ability to pass on their knowledge, whether or not they are experienced in the subject.
This intensive course enables you to overcome barriers to effectively and confidently deliver high impact on-the-job training. This one-day workshop provides guidance on the effective planning and delivery of training in the office, shop floor, retail, factory, hotel, laboratory or other workplace situations.
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Lean Six Sigma White Belt
Lean Six Sigma White Belt Training and Certification is the first step in the Six Sigma process. White Belt training introduces the concept of Continuous Improvement which lies at the core of Lean transformation and provides an introduction to 6-S and Workplace Organisation, the basis for all process improvement.
The Six Sigma White Belt Certification is an interactive course to introduce the fundamental principles of a Lean Enterprise with an Introduction to Six Sigma.
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Emotional Intelligence
Become more self-aware of your emotions and learn how to interpret others. Managing the reactions of others in the workplace effectively is important to the success of the team. Being able to interpret other emotions is what sets a leader apart from a manager. The skills to identify emotional triggers are key to emotional intelligence.
The workshop is highly participative and will focus on providing an opportunity for participants to practise the skills needed to gain better emotional intelligence. This course is not a definitive guide to what is a rapidly growing field. It is designed as a route map, with signposts for those who want to pursue their Emotional Intelligence journey further.
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Interviewing Skills Course
Our one-day Interviewing Skills training programme looks closely at all stages of the interview process with a particular focus on conducting the interview and how to obtain the relevant information from the interviewee through skilful questioning, probing and listening techniques. There will also be an emphasis on competency-based interviews and how to prepare questions based on the competencies needed for the given job.
At the end of the course, each learner will have the knowledge and skills necessary to perform effective interviews ensuring that the selected candidate is the best fit for the job.
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Project Management Essentials
The role of the project manager is one of great responsibility. The project manager's job is to direct, supervise and control the project from beginning to end. This online course focuses on exploring the principles of successful project management. Delegates will be introduced to a number of effective tools and techniques that will allow them to become more confident and effective in managing a project.
This course uses a mixture of virtual study, discussions and real-world trainer experiences to teach you how to manage projects.
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Coaching for Managers Course
Coaching is an essential management tool that helps management direct and trains their teams. These skills are an essential part of mentoring, delegation and motivation. Delegates will gain the skills to introduce a new "learning culture" for their teams and organisation.
With this intensive workshop, delegates will develop valuable new skills, tools and behaviours through practical and interactive exercises. The course will also show you how to plan, prepare and implement a coaching programme for induction courses and how to evaluate its success. It also looks at the relationship between coaching, mentoring and training.
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1 Day Social Media Course
The course will give you a better perspective and understanding of how social media can be used for marketing, connect with your customers and also propel your business forward. We deliver our courses in a language that everyone can understand from beginners to those with a general knowledge of social media.
You will learn skills and techniques designed to execute your marketing strategy and gain a strong following designed to boost sales, interaction and brand recognition. We provide real examples using case studies and explain the strategies behind successful social media campaigns from a wide range of brands.
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1 Day Change Management Course
When staff or policies need to be changed it is important to manage these changes. As a manager or leader responsible for implementing the introduction of change, having the key skills are vital for success. Using a range of tools and techniques delegates will be shown how to analyse, introduce and monitor changes. Stakeholders, team members and customers all have different attitudes and perspectives on change.
Our highly skilled, experienced, and committed instructors have devised unique and innovative teaching methods to help willing candidates to master the process of change management.
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1 Day Agile/Scrum Course
Our Agile course aims to help staff improve teamwork and increase productivity, enabling them to fully benefit from the Agile framework. The course looks at using the Scrum methodologies to break up big tasks into smaller, manageable to-do items so learners can more easily prioritise and assign tasks in order to meet deadlines for upcoming projects.
This workshop will be conducted in an activity-based learning mode and is beneficial for teams or team leads who are transitioning into Agile as a methodology.
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1 Day Management Course
Managers have a significant effect on the sustainability of improvements made in the workplace. Our Management training concentrates on the key skills Managers need to lead effectively. This 1-day workshop is designed to enhance the soft skills of your management staff.
Learners will be provided with a range of tools to help them learn how to delegate tasks effectively and to motivate their team. Learn how to delegate and get the most from your team. This is a unique chance to learn from a trainer with more than 20 years of management experience.
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1 Day LinkedIn Course
Our one day LinkedIn training course is designed to show learners how to take a best practice approach to attract the best quality candidates, by building their personal brand, promoting their company's culture, using LinkedIn's advanced search, groups and paid solutions.
Each learner will leave the course with the information and tools they need to develop a social recruiting strategy. This course is very practical and interactive, each learner should have access to a laptop and LinkedIn account on the day so they can work through exercises and practise using the various LinkedIn features.
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1 Day Digital Marketing Course
Learn how to use the main digital marketing techniques and develop a cost-effective digital marketing plan in this hands-on, 1-day course. Learn about remarketing, the key aspects of video, the special applications of social media and the power and pitfalls of email marketing.
We will take you beyond Google, introducing you to free tools for competitor analysis, then showing you how to develop PPC ads, social media strategies, effective email and content marketing and help you get to grips with essential SEO and web analytics.
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1 Day Sales Course
This 1-Day Introduction to Basic Sales training is designed particularly for teams who have never had exposure to selling before, but also for teams who have only had product training without learning strong selling theory. Trainers offer simple concepts that work with the natural personalities in the room – it is not an objective to turn anyone into a “fast-talking salesman”.
By the end of this course, learners will discover the key selling habits such as asking insightful questions and listening skills and discover ways to turn personal client relationships into selling relationships.
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1 Day Data Protection Course
The EU General Data Protection Regulation (EU GDPR) is new legislation that provides a single, data privacy law for the European Union. The EU GDPR aims to prevent the loss of personal data by improving data security for all individuals living in EU member states. Irish organisations had until May 2018 to comply with the new law, or potentially face fines of up to 4% of annual turnover or €20 million.
This one-day introductory course, delivered by a data protection specialist, provides an introduction to the compliance of the new EU Data Protection regulations. Gain an understanding of the requirements and how that impacts you and your organisation.
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1 Day Technical Report Writing Course
Technical writing is a skill used by people in scientific roles such as engineering, software development and media. Technical writing is a way that these various sectors communicate their knowledge to peers. It is the process of writing and sharing important information in a clear professional way.
This course will benefit all technical writers looking to communicate their subject - both to peers and to a wider, non-technical readership. You’ll cover areas such as referencing and citations; presenting equations; diagrams and data; and using language and tenses correctly.
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Communicating with Confidence Course
This is an interactive course that focuses on how to apply questioning and listening techniques to communicate with greater effect. This course introduces you to the core skills that underpin effective communication: skilled questioning, focused listening and confidence voicing of your views. You will learn how to achieve greater success and openness in your work-based relationships.
The course contains interactive sessions that will help you to develop your confidence in using more effective questioning and listening skills, and you will leave with a personal action plan identifying the key changes to make.
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1 Day Facilitation Skills Course
Facilitators help others to maximise their contribution in groups and teams by creating a supportive and outcome focused environment. You will learn to use a range of tools and techniques to generate enthusiasm for effective results. Facilitation has become an increasingly important part of the manager’s role.
This one-day course will provide you with the knowledge, skills, and a variety of techniques used by effective facilitators. This course has been created to make core facilitation skills better understood and readily available for you and your company.
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1 Day Mentoring Skills Course
Mentoring is a key skill that all managers should practice. This course will help you develop a mentoring style to support the individuals in the organisation. Create inspiration in others by establishing a mentoring culture and developing a mentoring plan. Identifying your mentoring style will help you assess your effectiveness and deliver feedback.
Mentoring is a unique combination of undeniable expertise and exceptional coaching skills. Our course will provide you with the skills to mentor your team to your greatest ability and get the best results.
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1 Day Report Writing Course
This Report Writing course will give you the writing tools required to write clear, concise, complete, and correct reports for your business. You will learn techniques and structures to write convincingly and credibly, researching the purpose of the report and your audience to tailor your writing to their needs.
This training course will provide value to anyone who writes in order to persuade or influence in business, and for those who need to write more concisely. You’ll have the chance to reflect on your previous experience of writing reports and compare those with other common report types.
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Speaking & Presenting with Confidence
During this workshop, we will help you to transform your presentation skills, adding greater control and confidence.
In a workshop environment, you will plan, prepare, practise and deliver a number of presentations. Some will be recorded for you to view and you will be given feedback on how to enhance your approach and delivery. You will leave us with some tricks of the trade and increased confidence to enhance your delivery and engage any audience. Learners will be provided with a range of tools to help them learn how to delegate tasks effectively and to motivate their team. Learn how to delegate and get the most from your team.
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1 Day Negotiation Skills Course
Discover your negotiation skills and learn how to craft successful decisions and agreements that achieve positive results for all parties. Our Negotiating Skills course will dramatically improve your negotiating skills and confidence, getting you passed no, and getting you to yes. This is a participative course that includes exercises and role-plays with tutor feedback and review.
This highly interactive and ‘hands-on’ course provides you with the opportunity to examine the skills and behaviours of a good negotiator. You will learn how to enable and facilitate decisions that achieve win/win outcomes.
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Customer Service Excellence Course
Imagine a workplace where everyone chooses to bring energy and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues and to their customers.
By the end of this highly practical Customer Service training, your staff will learn how to remain professional and eliminate conflict, the complaints process, how to deal with complaints while maintaining a positive attitude and manage stress levels while enhancing customer relationships. Find out how to get customer service excellence right from the start with best practice advice and tips.
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Dealing with Aggressive Behaviour Course
Sometimes people react to difficult situations by being aggressive. Ideally, no one should face aggression or violence in the workplace, but in reality, many people do. So, how do you deal with it? What’s the best approach?
This programme will teach learners how to deal with aggression, both face to face and on the telephone. It will help your staff to be able to spot danger signs and to take a planned and practised approach to volatile situations. Most importantly you will learn how to manage difficult situations calmly and professionally by using a range of effective and creative techniques.
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Dealing with Disputes & Conflict Course
Did you know? 85% of companies around the world experience conflict in the workplace to some degree. A dispute in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where cooperation breaks down and the team's mission is threatened.
This Dispute Resolution Course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations.
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1 Day Intermediate Excel Course
Our Microsoft Excel courses cover a range of topics, which will enhance your knowledge of Microsoft Excel features and the steps required to use these features correctly. This training is designed to help learners understand Excel's intermediate features correctly and improve the team's efficiency in using spreadsheets.
During the training session, each learner will work through exercises and practise using the various Excel features covered during the course, including Large Sheets, Data Lists, Reporting, Data Analysis and Problem-solving.
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1 Day Minute Taking Course
Make minute taking a complete breeze. Using a few simple yet brilliantly effective techniques, you can be in total control, get to the heart of the meeting and have the confidence to know that you’ve got everything covered.
A minute taker has a key role in ensuring meetings are productive. You want to be confident and competent in this role. Throughout the day, the trainer will take you through a step-by-step approach to producing effective minutes – giving templates to help you produce structured agendas and take notes effectively. Practical exercises will help you build confidence and put ideas into practice.
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1 Day Stress Management Course
Stress is often present in the workplace and can lead to demotivated employees and a rise in absenteeism. It is in everyone's best interest that procedures are in place to manage stress. This course will give managers the tools and techniques to create an effective framework for stress management.
Our trainers will teach you to explore both your own symptoms and your employees' stress triggers and learn how to create a personal plan for stress reduction. This course benefits anyone who needs to learn the fundamentals of dealing with the ‘stressor’ that affect our wellbeing and confidence.
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1 Day Time Management Course
This course will help you take back control of your time and lead your team by example. You will be able to identify the time stealers that affect you in achieving your core tasks. Time management is about clearly defining your priorities and balancing your focus on your objectives.
This workshop uses a mixture of classroom study, group exercises & discussions and trainer experiences. The course will help you decide what activities give you the biggest return at work and in life. You will consider what methods of time management are possible in your situation and learn how to make time management a daily practice.
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Tailored Training for Your Team
We provide professional training programs that are developed by industry, for industry. Our range of programs can be delivered in a way that suits the needs of your business to offer your employees learning that is accessible and flexible.
We add value to your business by providing specialised, flexible and scalable training that meets your training needs. As your workforce grows and evolves, our globally certified and industry-validated learning solutions can assess, train and qualify your employees. For more information on how we can help please visit the in-house training page.
Membership, Stay Connected. Stay Relevant.
Completing a program is a point-in-time exercise that delivers huge value, but there is a next step to maintaining the currency of your skills in the ever-evolving professional world.
Membership is the next step.
A unique platform, membership is designed to ensure that you stay in tune and up-to-date with the latest tools, trends and developments. Being a member provides just-in-time training and continuous professional development, and an exclusive and evolving content library informed by subject matter experts and industry leaders.
