Dealing with Complaints Session, October 7th - 9.30am
The lessons you learn from complaints are just as important as holding on to a valued customer. While dealing with a complaint quickly and sympathetically will increase customer loyalty, this loyalty will soon fizzle out if your business continues to make the same mistakes.
Complaint handling training teaches the process and methodology needed to create an effective customer complaint handling procedure to improve customer care, satisfaction and complaint resolution rates, enabling the organisation to use complaints as a positive tool rather than a negative.
Tips to Improve Sales Bitesize Session, October 7th - 1pm
Increasing sales is the primary goal of countless businesses, large and small alike. Whether you run a small pop-up business or work for a vast enterprise, increasing sales is a lot easier than it looks. Fortunately, there are dozens of ways you can increase sales with the right guidance, many of which you can implement right away.
Some of these tips focus on specific strategies you can implement, whereas others are more generalised. In this course, we’ll be looking at strategies and helpful tips, so whether you sell physical goods or run a service-based business, you will learn actionable techniques you can use to increase sales performance.
Equality & Diversity - Your Obligation, October 8th 9.30am
Employers have an obligation to provide a safe work environment free from discrimination and harassment. Without appropriate training and management, the workplace can become a breeding ground for wrongful behaviour.
This course is aimed at both employees and employers to build and gain a mutual understanding of everyone's part to play to ensure equality and diverse values are upheld in the workplace.
Building Agreement & How to Pitch to Senior Management, October 8th - 1pm
While many people might get nervous about having to pitch key decision-makers in their organisation, it’s a great opportunity to prove your value and make yourself more visible to them.
In this course learn to pitch, negotiate and wow senior management, all be it with an idea or proposal learn the skills and confidence to do so with ability. The purpose of the session is to give participants the knowledge and understanding to build agreements and negotiate effectively.
TUPE Employment Law (What you need to know!), October 14th - 9.30am
TUPE stands for the Transfer of Undertakings (Protection of Employment) Regulations and its purpose is to protect employees if the business in which they are employed changes hands.
TUPE applies every day to an enormous number of different business transactions and it is essential that employers of all sizes understand what employment liabilities can arise. The purpose of the session is to equip those in HR and Management with the knowledge of TUPE employment.
Dealing with Underperformance, October 14th - 1pm
A performance improvement plan is also referred to as a PIP and an alternative name is a performance action plan. PIP is an HR leverage tool that outlines specific steps for the employee to take to improve and goals for them to work towards
The sooner you can deal with poor performers, the sooner you can prevent any lasting damage to either team performance or your reputation. And if you can help them turn it around and become successful, then it will actually enhance your reputation.
Project Management Essentials Course, September 29th - 9.30am
Project management is a fast-growing profession and this is very understandable because almost every industry relies on project managers to oversee works from inception to completion. The Project Management Essentials course will give you the practical tools and techniques to help you in your project management role. For successful project management, it is essential to understand the fundamental terminology and processes of project management.
This course is designed for people who are new to project management. If you have little to no experience, this course is perfect for you.
1 Day Management Training Course, October 21st - 9.30am
Managers have a significant effect on the sustainability of improvements made in the workplace. Our Management training concentrates on the key skills Managers need to lead effectively. This 1-day workshop is designed to enhance the soft skills of your management staff.
Learners will be provided with a range of tools to help them learn how to delegate tasks effectively and to motivate their team. Learn how to delegate and get the most from your team. This is a unique chance to learn from a trainer with more than 20 years of management experience.
Change Management Training, October 22nd - 9.30am
When staff or policies need to be changed it is important to manage these changes. As a manager or leader responsible for implementing the introduction of change, having the key skills are vital for success. Using a range of tools and techniques delegates will be shown how to analyse, introduce and monitor changes. Stakeholders, team members and customers all have different attitudes and perspectives on change.
Our highly skilled, experienced, and committed instructors have devised unique and innovative teaching methods to help willing candidates to master the process of change management.
1 Day Agile & Scrum Course, October 26th - 9.30am
Our Agile course aims to help staff improve teamwork and increase productivity, enabling them to fully benefit from the Agile framework. The course looks at using the Scrum methodologies to break up big tasks into smaller, manageable to-do items so learners can more easily prioritise and assign tasks in order to meet deadlines for upcoming projects.
This workshop will be conducted in an activity-based learning mode and is beneficial for teams or team leads who are transitioning into Agile as a methodology. This program can be considered as a beginner-intermediate level on Agile Project Management.
Tailored Training for Your Team
We provide professional training programs that are developed by industry, for industry. Our range of programs can be delivered in a way that suits the needs of your business to offer your employees learning that is accessible and flexible.
We add value to your business by providing specialised, flexible and scalable training that meets your training needs. As your workforce grows and evolves, our globally certified and industry-validated learning solutions can assess, train and qualify your employees. For more information on how we can help please visit the in-house training page.
Membership, Stay Connected. Stay Relevant.
Completing a program is a point-in-time exercise that delivers huge value, but there is a next step to maintaining the currency of your skills in the ever-evolving professional world.
Membership is the next step.
A unique platform, membership is designed to ensure that you stay in tune and up-to-date with the latest tools, trends and developments. Being a member provides just-in-time training and continuous professional development, and an exclusive and evolving content library informed by subject matter experts and industry leaders.
