Telephone Skills Bitesize Training Session
When speaking on the telephone, you must always be polite, making sure that you are clear and calm and have a positive tone. It will make all the difference in how the caller reacts to you and listens to what you say.
In this course, delegates will gain an understanding of essential telephone techniques along with the key principles of customer service and the correct way to handle an incoming call and leaving professional voice messages.
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Dealing with Complaints Session
The lessons you learn from complaints are just as important as holding on to a valued customer. While dealing with a complaint quickly and sympathetically will increase customer loyalty, this loyalty will soon fizzle out if your business continues to make the same mistakes.
Complaint handling training teaches the process and methodology needed to create an effective customer complaint handling procedure to improve customer care, satisfaction and complaint resolution rates, enabling the organisation to use complaints as a positive tool rather than a negative.
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Tips to Improve Sales Bitesize Session
Increasing sales is the primary goal of countless businesses, large and small alike. Whether you run a small pop-up business or work for a vast enterprise, increasing sales is a lot easier than it looks. Fortunately, there are dozens of ways you can increase sales with the right guidance, many of which you can implement right away.
Some of these tips focus on specific strategies you can implement, whereas others are more generalised. In this course, we’ll be looking at strategies and helpful tips, so whether you sell physical goods or run a service-based business, you will learn actionable techniques you can use to increase sales performance.
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Equality and Diversity in the Workplace - Your Obligation
Employers have an obligation to provide a safe work environment free from discrimination and harassment. Without appropriate training and management, the workplace can become a breeding ground for wrongful behaviour.
This course is aimed at both employees and employers to build and gain a mutual understanding of everyone's part to play to ensure equality and diverse values are upheld in the workplace.
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Building Agreement & How to Pitch to Senior Management
While many people might get nervous about having to pitch key decision-makers in their organisation, it’s a great opportunity to prove your value and make yourself more visible to them.
In this course learn to pitch, negotiate and wow senior management, all be it with an idea or proposal learn the skills and confidence to do so with ability. The purpose of the session is to give participants the knowledge and understanding to build agreements and negotiate effectively.
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TUPE Employment Law (What you need to know!)
TUPE stands for the Transfer of Undertakings (Protection of Employment) Regulations and its purpose is to protect employees if the business in which they are employed changes hands.
TUPE applies every day to an enormous number of different business transactions and it is essential that employers of all sizes understand what employment liabilities can arise. The purpose of the session is to equip those in HR and Management with the knowledge of TUPE employment.
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Dealing with Underperformance - PIP’s Session
A performance improvement plan is also referred to as a PIP and an alternative name is a performance action plan. PIP is an HR leverage tool that outlines specific steps for the employee to take to improve and goals for them to work towards
The sooner you can deal with poor performers, the sooner you can prevent any lasting damage to either team performance or your reputation. And if you can help them turn it around and become successful, then it will actually enhance your reputation.
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Tailored Training for Your Team
We provide professional training programs that are developed by industry, for industry. Our range of programs can be delivered in a way that suits the needs of your business to offer your employees learning that is accessible and flexible.
We add value to your business by providing specialised, flexible and scalable training that meets your training needs. As your workforce grows and evolves, our globally certified and industry-validated learning solutions can assess, train and qualify your employees. For more information on how we can help please visit the in-house training page.
Membership, Stay Connected. Stay Relevant.
Completing a program is a point-in-time exercise that delivers huge value, but there is a next step to maintaining the currency of your skills in the ever-evolving professional world.
Membership is the next step.
A unique platform, membership is designed to ensure that you stay in tune and up-to-date with the latest tools, trends and developments. Being a member provides just-in-time training and continuous professional development, and an exclusive and evolving content library informed by subject matter experts and industry leaders.
