Overview
When handled in an unhealthy manner, disputes and conflict can cause irreparable rifts, resentments, and separations. But when it is resolved in a healthy way, it increases your understanding of the other person, builds trust, and strengthens relationships.
In this comprehensive course, learn the dynamics of conflict, types of conflict and conflict escalation. Understand the theories and processes involved in this complex matter and what conflict and management skills would be required. Learn the processes and procedures you can put in place, assessing options you can use and how to come to an agreement and conclusion to close the dispute or conflict.
Meet Your Trainer
Maura is a highly qualified and experienced management, HR & professional skills trainer. She has trained hundreds of participants in educational establishments, voluntary sector organisations and private companies. She developed and delivered training courses to staff from Executive Director to junior staff level in the Middle East, South-East Asia, Africa and Eastern Europe as well as in Ireland.
Maura brings her passion for learning to every course she delivers. Her resulting style is interactive and inclusive, which empowers learners to develop their skills and achieve great results from training.
Tailored Training for Your Team
We provide professional training programs that are developed by industry, for industry. Our range of programs can be delivered in a way that suits the needs of your business to offer your employees learning that is accessible and flexible.
We add value to your business by providing specialised, flexible and scalable training that meets your training needs. As your workforce grows and evolves, our globally certified and industry-validated learning solutions can assess, train and qualify your employees. For more information on how we can help please visit the in-house training page.
Membership, Stay Connected. Stay Relevant.
Completing a program is a point-in-time exercise that delivers huge value, but there is a next step to maintaining the currency of your skills in the ever-evolving professional world.
Membership is the next step.
A unique platform, membership is designed to ensure that you stay in tune and up-to-date with the latest tools, trends and developments. Being a member provides just-in-time training and continuous professional development, and an exclusive and evolving content library informed by subject matter experts and industry leaders.
