High Performing Teams Bitesize Course
Understanding the core values and behaviours of management and the company as a whole is a vital part of building a high-performance team. In this bitesize virtual session we will look at the importance of caring and respecting individuals, managing diversity, displaying empathy or sympathy, counselling and comforting, encouragement and effective communication.
During the course you will look at the importance of emotional intelligence, listening to and supporting others, creating an inspiring environment and giving team members a sense of empowerment and choice.
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Delegating Effectively Bitesize Course
This short bitesize session will help learners to identify suitable tasks to delegate, overcome the barriers to delegation and be more comfortable with the delegation process. It will identify all the considerations that need to taken account during the delegation process to ensure everyone knows what they're expected to do and when.
During this session, learners will be provided with a range of tools to help them learn how to delegate tasks and use effective delegation as a key development tool to motivate and challenge.
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Communications Skills Bitesize Course
Our bitesize session will give you the skills needed to communicate professionally and build better relationships with customers and colleagues.
The session will focus on communicating effectively within a business while working alongside others, emotional intelligence, how to get your message across clearly, how to adapt your communication style based on the situation and the correct language to use.
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Effective Decision Making Bitesize Course
This bitesize session is suitable for managers who are responsible for making and recommending decisions. This session has been designed to teach learners how to apply systematic decision-making processes to reduce risk and choose the best course of action for their project, team and organisation.
During the session, you will learn how to set the context around which decisions must be taken, how to evaluate all factors involved to develop possibilities, how to assess each possibility against set criteria to identify the best option and then how to develop that into a successful decision.
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Emotional Intelligence Bitesize Course
It is now widely accepted that emotional intelligence is as critical, if not more important, than logical intelligence in determining an individual's success.
Our 1-hour bitesize session explores the fundamental principles of Emotional Intelligence and will help you develop your personal leadership skills, enabling you to perform and lead at your best, and connect with others in a more meaningful way. This session will provide you with all the skills needed to be emotionally intelligent in the workplace.
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Employee and Staff Reviews Bitesize Course
This short bitesize session has been designed to give you the confidence and practical skills needed to deliver effective staff appraisals or reviews. In our experience, Performance Management and Appraisals tends to be one of those essentials in an organisation that's often handled badly. The opportunity to help people understand their role within the organisation and gain support can be lost simply because the appraisal was not managed effectively.
This session will allow learners to develop the skills required to plan and conduct effective review meetings.
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Giving Effective Feedback Bitesize Course
The bitesize session will give learners the essential skills required to give feedback using the SAID model.
Giving feedback should be a positive thing where the employee feels valued and motivated, in reality, this is not always the outcome. However, if done well, stress and conflict are significantly reduced and the overall objectives of the team are met. This effective feedback training course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.
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HR for Managers Bitesize Course
This short bitesize session takes managers through the employee life-cycle from pre-recruitment to post-termination as well as covering key employment legislation affecting the employer-employee relationship. It will also introduce you to the world of employment law, legal rights and your responsibilities as a manager. We will touch on the human side of HR policies and how you can use such as a planning tool to hold difficult conversations.
The aim of our 1-hour session is to help managers have an awareness of HR elements to their role and prepare them for difficult conversations with staff.
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Leadership Skills Bitesize Course
Organisations need to recognise, harness, direct and develop their talent to use it to their best advantage. This bitesize training session will take new and experienced leaders and put them through their paces. They will learn about themselves and understand how they interact with and manage others. This session aims to advance your leadership skills, set goals and develop a vision for your team.
This course is perfect for developing leaders who want to gain an understanding of their leadership style and hone their skills for future success. At the end of the session, each learner will have a better awareness of themselves, their work environment and their team.
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Managing Remote Teams Bitesize Course
Are you leading a remote team? Are you looking for better ways to collaborate and communicate during this period of working from home?
In this 1 hour bitesize session you will learn to manage the collaboration of remote teams via the most effective communications and enhance productivity by balancing technological and human resources. You will also learn how to create a unity of purpose and emotional connection between team members who feel isolated and out of the loop.
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Lean Mindset Bitesize Course
Are you afraid of change? Do you want to create a culture of idea creation and continuous improvement? Do you want to work smarter not harder? Lean Six Sigma projects are based on real-world performance improvements where the value to the business is quantified in advance and a real return on investment is stated.
Our 1-hour bitesize training session has been designed to get you thinking in a Lean way, examining areas where you can cut out waste and save time, money and resources. The aim of this session is to improve your understanding and awareness of lean processes and techniques.
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Managing Kaizen Events Bitesize Course
Kaizen is a tool that is part of the Lean framework, along with Kanban. Kaizen works towards the improvement of procedures within production, in order to reduce the amount of waste that is being produced by an organisation.
This short bitesize session focuses on both the mechanics of generating continuous improvement activities together with a proven management approach to ensure the right culture is created.
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Root Cause Analysis Bitesize Course
This short bitesize session will give you the skills needed to identify problems at their roots and provides the key tools and techniques needed to go about solving the problem before it escalates. Don’t put a bandage on a problem; fix the issue permanently. The root cause is the fundamental, underlying reason for a problem. This course allows you to identify the cause of a problem, solve it, and prevent it from occurring again.
Looking deeper to figure out what's causing the problem can help learners to fix the underlying systems and processes.
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Lean Principles Bitesize Course
Lean is the methodology to ensure that services and products can be delivered in a flow the customer values. The methodology focuses on reducing activities that do not add value to the customer (waste).
The Lean Principles session focuses on how to apply Lean principles in the field. During the training, you will learn to recognize waste and you will receive a roadmap to optimise processes in a targeted manner. You will be amazed at the process improvement potential that you will be able to recognize and how you will be able to realize the necessary process improvement using the Lean methodology and tools taught during the course.
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A3 Problem Solving Bitesize Course
This Practical Problem Solving 1 hour bitesize session will provide you with an understanding of the skills required to apply the A3 process effectively in the workplace.
You will learn how to describe a problem, its nature, scope and impact, understand how and when to use the Seven Quality Tools and the importance of visual management techniques to expose abnormalities against a standard or plan. This session gives you the skills needed to identify problems at their roots and provides the key tools and techniques needed to go about solving the problem.
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Continuous Improvement Bitesize Course
Continuous improvement is a method that strives to locate opportunities for ensuring efficiency, continuously. This involves the assessment of current processes, products and services to ensure that output is maximised and waste is minimised.
Creating a culture of improvement can be done by empowering everyone within an organisation to understand that they can point out places for development to spark positive change.
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Creating a Company Culture Bitesize Course
Culture is a set of rules and standards shared by members of an organisation, which – when acted upon by the members – produce behaviour that falls within a range that the organisation considers proper and acceptable.
Culture is a learned process and is developed by the organisation as a response to the working environment established by the organisation’s leadership and management team. Establishing a Lean culture helps an organisation create an environment of creativity, productivity and excellence.
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Value Stream Mapping Bitesize Course
Value Stream Mapping (VSM) is a technique used to visualise the flow of information and materials (often cross-functional) that are required to bring a product or service to market. It identifies all of the value and non-value adding activities, non-value being something the customer does not require or is not willing to pay for.
Successful use of VSM can enable organisations to increase competitiveness and customer satisfaction.
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Voice of the Customer Bitesize Course
This Voice of the Customer bitesize session looks at how the customer's needs and wants should drive product innovation, development and the delivery of services.
The course will also help learners to understand what their customers really want and how they can add value to every product or service they offer. During this session, you will gain an understanding of how to implement a customer-centred approach to remove waste and non-value add and implement improvements.
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Project Management Bitesize Course
Having the right Project Management techniques will help you work effectively while managing or overseeing projects in the workplace.
Our 1-hour bitesize session is focused on exploring the fundamental principles of successful project management and incorporates a number of easy to apply, effective tools and techniques that will allow you to become more confident and competent in managing a project.
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Project Time Management Bitesize Course
Our Project Time Management session will highlight the essential skills, tools and techniques that learners need to successfully manage or oversee projects while also managing their time in order to complete day to day tasks and manage a successful work-life balance. The course will also help learners to identify their personal ‘time-stealers’ and how they can tackle these going forward.
You would gain an insight into how to plan, streamline and manage your time in order to complete day to day project tasks.
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Stakeholder Management Bitesize Course
In today’s complex business environment communication is more important than ever and those involved in projects need to be able to effectively communicate with a broad stakeholder group. People have different needs and as stakeholder groups become broader and more communication is done remotely, the potential for miscommunication dramatically increases.
This session will focus on adapting the message to suit different stakeholders, developing executive summaries for written communications and understanding which details are relevant and should be included.
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Solving Common Project Problems Bitesize Course
When you're balancing the triple constraints of project management (cost/quality/time) and trying to accomplish something new, problems are bound to crop up. In this session, we will show how to solve the most common problems that arise when working on projects by breaking these issues into 4 major categories—people problems, quality problems, cost problems, and time problems.
By the end of this session, you will gain knowledge to help identify and resolve problems during the lifespan of a project.
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Project Risk Management Bitesize Course
Projects face a myriad of risks that can quickly balloon costs and delay completion. The consequence of poor risk management in a business cannot be overstated. These risks come from many sources including financial, political, regulatory, environmental and execution. The session is likely to be particularly relevant to people responsible for areas such as business processes, operational, project and programme risk.
This session will provide you with a solid understanding of project risks and how to manage them.
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Negotiating Conflict Bitesize Course
Conflict negotiation is not just essential but also unavoidable. This session is to help you understand what conflict is and how, in a changing work environment, conflict can spiral if not handled effectively.
Our 1-hour bitesize session will demonstrate and teach correct conflict negotiation principles, help you manage any conflict situation and enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner. At the end of the bitesize session, you will have a greater understanding of the nature of conflict.
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Facilitation Skills Bitesize Course
The aim of this session is to give you an overview of the skills needed to guide meetings/events through to a successful outcome. The session will look at the essential characteristics of an effective facilitation session and how to structure it - what to do and what not to do, how to use flip charts and other tools effectively, manage your nerves and best use your communication skills to give clear instruction.
By the end of this session, you will be able to assess your current skills against a range of facilitation styles and have a personal action plan to implement back on the job.
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Importance of Body Language Bitesize Course
Put simply, body language is the unspoken element of communication that we use to reveal our true feelings and emotions. Our gestures, facial expressions and posture, for instance. When we are able to "read" these signs, we can use it to our advantage. For example, it can help us to understand the complete message of what someone is trying to say to us and to enhance our awareness of people's reactions to what we say and do.
We can also use it to adjust our own body language so that we appear more positive, engaging and approachable. You will gain tips and techniques to identify both positive and negative body language.
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Scrum Fundamentals Bitesize Course
This short bitesize session looks at using the Scrum methodologies to break up big tasks into smaller, manageable to-do items so learners can more easily prioritise and assign tasks in order to meet deadlines for upcoming projects.
The session is highly interactive. Attendees learn by doing and carry out the activities needed for them to learn the fundamentals of Scrum. By the end of the session, you will be in a position where they are ready to start your first Sprint the next day. The session covers key terminology and practices associated with Scrum.
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Agile Toolkit Bitesize Course
There are several characteristics that make up the Agile mindset: Positive attitude, Thirst for knowledge, Goal of team success, Pragmatism and Willingness to fail, if you would like to adopt this mindset, this session is for you.
Our 1-hour bitesize session will look at some of the key principles and terminologies surrounding Scrum and Agile and the tools needed to effectively implement Agile in the workplace. After the session, you will take away a change of attitude, it's about taking everything as lessons, adjusting actions and proceeding toward desired outcomes.
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Agile Facilitation Skills Bitesize Course
Our Agile Facilitation Skills session is highly practical and includes agile scenario-based examples that will be used throughout to allow learners to self-assess their current skills. The session will allow learners to analyse the essential characteristics of effective facilitation in the agile / scrum environment – what to do and what not to do, how to best use their communication skills to manage conference calls, how to get more people to contribute to ideas and how to keep all attendees focused on the required outcomes.
This session will help you apply a structured approach to agile, planning and requirement gathering sessions.
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Product Owner Role Bitesize Course
The Product Owner role is arguably the most crucial role within agile teams but have you ever wondered what a Product Owner is, what the role involves and how it fits into a project context? This session provides you with an overview of the role as well as explaining how it relates to other roles. If you are a team or Product Owner struggling to effectively deliver results this session will help you demystify the role.
Together we will explore the Product Owner role. Our focus will be to get real-life experiences and get practical insights from practitioners with great experience in that role!
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User Stories Bitesize Course
DCM's User Stories session has been designed to enhance productivity by improving learners ability to write acceptance criteria, and effectively manage user stories, epics, personas, backlogs, and storyboards. This session will explore breaking down features into smaller, testable user stories, and learn to better define product requirements through a deeper understanding of users, roles and conditional requirements.
By the end of the session, you will be able to understand product requirements with user stories, describe users and roles with personas.
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Design Thinking Bitesize Course
This short bitesize session will give you an insight into design thinking. You'll get to know the tools and terminology and gain an understanding of Personas, Customer journey mapping, Stakeholder mapping, Stakeholder value network, Opportunity space and Empathy map/ design research. Through this interactive course, you’ll learn a different approach to strategic problem solving so that you can create experiences customers love.
By the end of the session, you will understand what it means to be a design thinker and will have some skills, tools and confidence to drive change across the business.
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Agile Values Bitesize Course
This session is designed to give a good understanding of Agile values and principles and how it can be applied to reduce waste, increase customer satisfaction and improve turnaround time. When an organisation transforms its current framework to Agile practices, the sheer volume and complexity of the transition can be overwhelming.
At the end of the session you will have the confidence and understanding to begin to encourage the growth of Agile within the organisation, and support teams in improving their processes. This session can help improve teamwork and increase productivity, enabling you to fully benefit from the Agile framework.
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Release and Sprint Planning Bitesize Course
This session takes a deep dive into everything that makes sprint planning effective, including having a strong definition of done, how to use velocity and capacity to your advantage, and how to deal with impediments. A very high-level plan for multiple Sprints is created during Release planning. It is a guideline that reflects expectations about which features will be implemented and when they are completed.
During this session, you will learn the terminology behind release & sprint planning, Minimum Viable Features, Releases, Costing and Planning Scrum Projects.
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Product Backlog Bitesize Course
The Product Backlog is a prioritised features list, containing short descriptions of all functionality desired in the product. When applying Scrum, it's not necessary to start a project with a lengthy, upfront effort to document all requirements. Typically, a Scrum team and its Product Owner begin by writing down everything they can think of for agile backlog prioritisation. This session will talk you through the Product Backlog process.
Attending this session will make it possible to carry out planning and prioritisation. In turn, this will help you anticipate when a product is likely to be delivered.
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Training Needs Analysis Bitesize Course
Training Needs Analysis is a critical step that determines the success of training initiatives undertaken in an organization. Without this critical step, there is a chance that the right training needs will not be addressed in an optimum and timely manner. This session will outline critical aspects of conducting a Training Needs Analysis resulting in faster growth and better earnings.
This will give you a greater understanding of the benefits of proper training planning and prioritising for staff.
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Evaluating Training Effectiveness Bitesize Course
Organisations should ensure that employees can demonstrate a positive impact of training through improved productivity and overall skill development. Training courses are designed to help attendees gain new knowledge and skills, but how effectively courses do this requires evaluating continuously. Evaluating effectiveness refers to the quality of the training provided and measuring whether the training met its goals and objectives.
This session will take you through key points to consider when evaluating a session.
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Presenting with Impact Bitesize Course
Do you deliver remote or face to face presentations on a regular basis? Do you struggle with nerves and stumble over questions asked? Do you want to make a better impression?
Our 1-hour virtual session will give you tips to make the most of every presentation you deliver, whether it's a sales pitch, a team talk or a training seminar. You will conquer your nerves and make a great impact. You will identify areas where you can make your presentation more powerful, learn techniques to manage your nerves and build confidence.
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Storytelling Bitesize Course
Anyone can tell a story, but telling a story that makes a relevant point and gets results requires a deliberate story strategy. It requires an understanding of the art and science of storytelling.
Our 1-hour Storytelling session will help you create momentum that leads to identifying and closing more business opportunities. Having a process and the skills needed to tell an effective story will enable you to make personal connections. The session covers the importance of understanding the audience you are connecting with and how to keep them engaged throughout with essential delivery and personal skills.
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Public Speaking Bitesize Course
Good speaking is your most enduring job skill. This course will provide you with the instruction, experience, and practice to develop and deliver compelling presentations. Drawing from the established knowledge in communication, rhetoric, linguistics, and argumentation, the course balances proven ideas with lots of speech practice.
If you are nervous about public speaking, this is for you! We have spent years helping nervous novice speakers grow into confident communicators.
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Creating a Social Media Strategy Bitesize Course
During this short bitesize session, we will focus on how to create an effective social media strategy for your organisation, making the most of using Facebook, Twitter, LinkedIn and other social media platforms to promote your product/services. You will learn how social media is used in a business setting, and how to use social media to boost brand recognition and achieve organisational goals.
In the session, we will look at existing best practice Social Media accounts and how they can be used to give the company a better online presence.
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Writing for the Web Bitesize Course
Do you want to write effective Web content? Do you want to develop an engaging blog and social media posts?
This highly practical training course has been designed for people who want to write effective web-based documentation, either from scratch or based on existing material in a paper format. Learn the essentials of writing for your target readers, how to influence them, make more of your content read to bring a return on investment. The course uses research evidence, case studies and practical exercises to demonstrate the essentials of writing for the web - helping learners improve their website's structure and layout, influence and impact.
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Creating a LinkedIn Profile Bitesize Course
Take your LinkedIn profile to the next level and turn it into a powerful career tool that spotlights your skills, experiences and impresses your network of connections and potential connections. Each learner will leave the course with the information and tools they need to develop a successful LinkedIn profile.
LinkedIn is one of the most powerful professional and business networking tools to find jobs, connect with like-minded people and share industry experience. This 1-hour bitesize training session will show you how crucial is it to create a memorable LinkedIn profile that can help you grow in your career and open new opportunities.
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Boosting Productivity Bitesize Course
Are you struggling to stay productive while working at home? Is it a challenge to manage your work/life balance? Do you want to maximise productivity when working fewer hours?
This 1-hour bitesize session has been designed to give you the tools and techniques needed to better manage your time, work smarter not harder and increase individual and team productivity. The session will give you valuable insights into the keys traits of highly effective people. You will gain an understanding of your productivity levels when you're most productive and techniques to improve your personal effectiveness.
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Building Better Relationships Bitesize Course
This Building Better Relationships session looks at developing mutually beneficial and collaborative relationships with colleagues, team members and clients.
The course assists forward-thinking teams to develop more of the unfulfilled potential of both the individual members and the group as a whole. In the session, you'll see why it's important to have good working relationships, and we'll look at how to strengthen your relationships with people that you don't naturally get on with.
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Business Writing Skills Bitesize Course
This bitesize session looks at how to beat common mistakes including grammar and using words that sound the same but mean different things, such as they’re, their and there. Your writing style is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This practical course will help you plan, organise and structure a range of business communication formats.
Our 1-hour bitesize session focuses on good practice in style and tone to help participants improve the clarity and effectiveness of their writing.
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Communicating Across Cultures Bitesize Course
This one-hour bitesize session has been designed to help develop your cultural intelligence, raising your cross-cultural awareness and sensitivity towards the cultural differences and issues that impact on the workplace, allowing you to communicate more effectively with clients and colleagues across cultures
Our 1-hour bitesize session will provide attendees with an understanding of different cultural dimensions and communication styles that require attention when working in or leading culturally diverse teams.
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Confidence Building Bitesize Course
This Confidence Building bitesize session has been designed to help learners increase their self-awareness and improve the impact and effectiveness of their interactions with colleagues and clients. This session will give learners the skills they need to set life/career goals and enhance their confidence, building well-rounded individuals with a positive outlook.
This session is for you if you want to feel more confident in your everyday life. You will learn to better understand yourself, your responses and reactions. You’ll discover the most effective way of developing personal confidence.
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Creativity in the Workplace Bitesize Course
Creative thinking is the process of generating new and useful ideas, which involves stimulating the brain to make new associations and connections in order to create an original thought – this is how creative ideas are made!
Our Creativity in the Workplace course is designed to teach you the processes of creative thinking using a tool-kit of practical creativity techniques. You will discover your personal creative thinking style in order to select the thinking tools which will harness your personal creativity.
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Crisis Communications Bitesize Course
When a discussion must take place and you know emotions and opinions will get in the way of the true message and intention– you are entering into a crucial conversation and crisis communication skills are key. For some of us, we avoid these interactions with the hope that “it will all work out”. The good news is that these interactions do not have to be this way.
Our Crisis Communication skills session focuses on the critical elements needed to communicate effectively, such as working with others, emotional intelligence, communicating with impact and identifying best practice approaches.
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Critical Thinking Bitesize Course
When a problem or challenge crops up at work, do you scramble for possible solutions? Do you feel pressured, uncertain, anxious? Are you considering all your options? Are you overlooking anything?
Critical thinking is an essential part of everyday life, considering reasons for or against some claim or action is required across all fields of knowledge and decision-making. Our 1-hour bitesize training session provides the basic groundwork for critical thinking. You will gain insight into what it means to think critically in order to achieve greater organisational success. The course will teach how to read media and identify biases in how information is presented.
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Crucial Conversations Bitesize Course
When a discussion must take place and you know emotions and opinions will get in the way of the true message and intention– you are entering into a crucial conversation. For some of us we avoid these conversations with the hope that “it will all work out”. The good news is that these conversations do not have to be this way.
Our 1-hour bitesize session focuses on the critical elements needed to communicate effectively, such as working with others, emotional intelligence, communicating with impact and identifying best practice approaches.
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Effective Decision Making Bitesize Course
This bitesize session is suitable for managers who are responsible for making and recommending decisions. This session has been designed to teach learners how to apply systematic decision-making processes to reduce risk and choose the best course of action for their project, team and organisation.
During the session, you will learn how to set the context around which decisions must be taken, how to evaluate all factors involved to develop possibilities, how to assess each possibility against set criteria to identify the best option and then how to develop that into a successful decision.
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Effective Virtual Meetings Bitesize Course
In today’s current situation, remote working has become the new normal. Having the skills and ability to effectively collaborate in a virtual environment is essential to organisational success.
Meetings are an essential form of communication for all organisations. Run badly, they can lead to frustration, be a waste of time and money and lead to bad decision making. Run well, meetings are a source of inspiration and information. They can solve problems, strengthen teams and provide a clear purpose going forward. By the end of this session, you will have the skills to increase the effectiveness of virtual meetings.
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Effective Goal Setting Bitesize Course
We all know there’s nothing more frustrating than setting yourself a goal and not achieving it. During the session, you will look at the importance of goal setting for personal and professional success, common challenges faced on the road to achievement, and step-by-step strategies for realising one's personal and professional goals. This session aims to provide proven goal-setting techniques to help improve working processes.
This bitesize session is a great way to get you thinking about the way you work and how to maximise your efficiency through realistic goal setting techniques.
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Influencing & Persuading Bitesize Course
This short bitesize session will help learners be more aware of their communication style when delivering their message to gain buy-in from key people.
During the session, we will look at how to communicate confidently, build trust and how to package and articulate ideas to ensure they are heard and understood. This course will guide you on how to achieve your desired outcomes while maintaining good relationships and increase your confidence in influencing and persuading.
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Managing Change Bitesize Course
The session will give you a chance to explore your experiences and knowledge and develop a change management strategy that can be used back on the job. This strategy can then be used to ensure other people on the team are quick to accept change. Our 1-hour Change Management session addresses challenges and questions that companies continue to wrestle with, providing a best practice framework for how you can begin to manage change in your organisation more effectively.
This workshop is for managers or leaders who are responsible for implementing change.
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Managing Stress Bitesize Course
Stress is often present in the workplace and can lead to demotivated employees and a rise in absenteeism. It is in everyone's best interest that procedures are in place to manage stress. This virtual session will give you the tools and techniques to create an effective framework for stress management.
Our 1-hour bitesize session will teach you to explore both your own symptoms and your employees' stress triggers and learn how to create a personal plan for stress reduction. Our trainers will teach you to explore both your own symptoms and your employees' stress triggers.
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Minute Taking Tips Bitesize Course
This short bitesize session will offer tips on appreciating the importance of preparing for meetings, taking minutes from virtual meetings, gaining an understanding of what needs to be recorded, the importance of plain English and looking at how to produce the final professional document.
The session is intended for anyone in a supportive role who has responsibility for documenting meetings and recording actions required. The practical elements you cover are great whether you’re in a job and need to top up your skills, or whether you’re looking to prove in interviews that you’re ahead of the game.
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Motivating Yourself Bitesize Course
Let’s face it – we’ve all had days where we felt overwhelmed by remote working or the current economic situation. Our 1-hour bitesize session will give you useful tips for keeping yourself and others motivated and engaged.
We will show you how you can be highly motivated and achieve your own goals. We explore the tools you need to inspire others to support those goals and discover the steps you need to take to motivate yourself and others during struggles and setbacks. By the end of this session, we will demystify motivation and give you the tools to motivate yourself and others.
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Resilience and Optimism Bitesize Course
Building your resilience is one of the best ways to handle a crisis since resilient people and teams are more adaptive, flexible, and collaborative. The type of crisis you may face is often unpredictable. If a crisis is prolonged, and you don't intentionally maintain your resilience or optimism, you risk becoming burned out and ineffective.
This virtual session will give you the tools needed to protect yourself from the negative effects of stress from internal and external sources during a crisis and how to stay focused and optimistic. We will show you how to build individual and team resilience during a crisis.
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Selling Over the Phone Bitesize Course
This 1-hour Selling Over The Phone virtual session has been designed to help you convert your existing face to face sales skills into successful telephone sales skills. During this unprecedented time, this session will help and support you by giving you the confidence and security in your telephone selling talents.
The session looks at strategies to maximise your selling success when selling over the telephone including handling challenging gatekeepers, preparing an engaging introduction and sales pitch, overcoming objections and advanced closing techniques to ensure you are delivering a clear, consistent and compelling sales message.
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Customer Journey Bitesize Course
Mapping a customers journey is a process to help you understand your customers experience by uncovering moments of both success and failure. Done right, it reveals opportunities to satisfy customer pain points and differentiate your brand by exposing new opportunities to provide additional value to your customers.
In this 1-hour virtual session, you’ll discover how to use customer journey mapping to understand customer behaviours, mindsets and emotional motivations across interactions with your company.
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Time Management Bitesize Course
Our virtual session will show you how and where your time is lost and what impact that has on yourself and others. We will look at how you can manage tasks and control your stress levels during busy periods when your workload seems out of your control.
The session will show you how to prioritise your workload and avoid distractions to reduce the feeling of being overwhelmed. You will leave the course with actionable tips and processes for managing your time and environment to support your best work.
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Understanding Team Dynamics Bitesize Course
While it is extremely important that the correct leadership is in place on every team it is also essential that each team member understands what is expected of them when carrying out team tasks in the workplace and how to take ownership and overcome difficulties as and when they arise
In this 1-hour session, we will cover the formation of a working team and the benefits of teamwork when achieving organisational goals.
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Wellness & Welling Being Bitesize Course
We all have mental health and we can all improve it. So why don’t we work on our mental well-being in the same way that we try to work on our physical well-being?
The cost to the economy resulting from physical and mental illnesses is in excess of €8 billion a year. This exerts a tremendous burden on the workplace: lost man-hours lost productivity due to sick leave and absenteeism. This 1-hour virtual session focuses on managing stress, boosting personal effectiveness and productivity and using tools and techniques to improve mental and physical health.
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Worklife Effectiveness Bitesize Course
It is important to achieve an effective work-life balance because work has to be sustainable over many years and many difficulties. If people in your organisation fail to achieve work-life effectiveness, then that has negative effects on both the individual and the team. If people DO achieve an effective work-life balance, then productivity will increase and it can be sustained indefinitely.
In this session, you will gain an understanding of how to best manage the competing demands of the various aspects of your life and how to create harmony; allowing you to be more productive, happy and healthy.
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Belbin Team Roles Bitesize Course
Belbin Team Roles is the language of teams, enabling people to project and talk about their behavioural strengths in a safe, non-confrontational and productive way. Belbin promotes self-understanding, strengths-based working and more effective communication with colleagues and managers alike. Team Roles help compose successful teams and ensure that all contributions are harnessed to the best effect.
You will leave this session with a practical, evidence-based approach to identifying team roles and getting your team working more effectively?
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Coaching Models Bitesize Course
The aim of this short virtual session is to provide you with an overview of the key coaching models used in management. During the session, we will look at the role of a coach, how to structure the relationship with the coachee, including the setting up of one-to-one sessions and getting an agreement on future actions.
During the session, learners will explore their individual coaching/mentoring style and identify key areas to work on to develop their abilities.
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Creating a Work Breakdown Structure Bitesize Course
As a project manager, proper planning is crucial to setting clear expectations and keeping your team on a task in order to complete your project on time and on budget. An organised work breakdown structure can break down your large projects into smaller, more manageable tasks, allowing you and your team to focus on concrete deliverables and measurable milestones.
This session will help you understand how to create the work breakdown structure you need to deliver a project on time.
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Dignity in the Workplace Bitesize Course
Employers have a responsibility to ensure their working environment is sympathetic to all employees by encouraging a culture of working relationships in which everyone is treated with dignity and respect. During this session, you will look at the actions that can be deemed as inappropriate behaviour, the consequences of inappropriate behaviour on individuals and an introduction to the legislation underpinning dignity at work.
During this session, you will have an opportunity to increase your own self-awareness, competency and behavioural changes.
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Managing Millenials Bitesize Course
This short virtual session will outline the needs of the millennials and explore approaches that managers and organisations can take to improve engagement with millennial workers. The session will help managers better understand the challenges of supporting a mixed generation workforce.
During this session, learners will identify the key differences and needs when working with or managing a millennial workforce.
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Managing Diversity Bitesize Course
This short virtual session has been designed to help learners to reflect on their attitudes and behaviour while working in a diverse environment, in a dynamic and thought-provoking way. The aim of the course is to help learners communicate more effectively and break down barriers with colleagues and clients by having a greater understanding of their differences.
You will identify areas where unconscious bias may be present and identify initiatives and techniques to be more aware and inclusive in the workplace.
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Senior Level Communications Bitesize Course
This short virtual session will help you really understand how you impact others and learn how to do so in the most effective and positive way. The emphasis of this session is on you and how you communicate. The session also looks at achieving a high level of emotional intelligence, particularly when communicating upwards.
You will identify areas where you can build on your existing communication skills, taking them to the next level.
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Effective Collaboration Bitesize Course
Collaboration is what enables Scrum teams to be greater than the sum of their parts. Collaboration allows a team to work together to complete a product backlog item and then move on to deliver the next one. This session looks at using effective collaboration and unified communications to allow a team to come up with effective solutions to complex problems.
This session looks at the collaboration processes, the dynamics within the group to include skills needed, motivational factors, how to manage conflicts that arise, and how to effectively listen to what the other person is trying to say.
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Lean 5S Principles Bitesize Course
Successful lean companies consider 5S the basis for all improvement. It sets in place standards and rules that are critical for higher-level improvement activities and innovations. It heightens the awareness of all employees in regards to safety, quality, efficiency, cost and time. But it is its tangible contribution of reducing waste through visual control, error-proofing and decreasing the frequency of equipment breakdowns that really impacts on quality, efficiency and cost reduction.
The session is highly interactive. Attendees learn by doing and carry out the activities needed for them to learn the fundamentals of 5S.
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Technical Report Writing Bitesize Course
Technical writing is a skill used by people in scientific roles such as engineering, software development and media. This short remote session aims to present the key principles of technical writing and to make the task as simple as possible, using tools and techniques to improve the quality and reduce the time needed to produce effective technical documents.
The session also offers practical advice on layout, style and language that can be used to make your document more readable and digestible for the intended audience.
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Questioning and Listening Bitesize Course
Mastering essential questioning and listening techniques will help you connect better with customers and colleagues to close calls faster, identify problems, uncover additional customer needs which lead to upsell and cross-sell opportunities and strengthen customer loyalty.
This session teaches you to ask better questions, listen actively and help build stronger relationships with customers and colleagues.
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Kanban Principles Bitesize Course
This session will provide you with an understanding of Kanban practices and the principles that underpin the Kanban method.
The Kanban method is an evolutionary approach to change and change management by starting with what you already do; respecting current roles; responsibilities and job titles; encouraging acts of leadership at all levels, and agreeing to pursue incremental, evolutionary change that evolves business processes using a Kaizen approach that reduces the risks associated with complex change programmes.
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Inhouse Tailored Training for Your Team
We provide training programs that are developed by industry, for industry. Our range of programs can be delivered in a way that suits the needs of your business to offer your employees learning that is accessible and flexible.
We add value to your business by providing specialised, flexible and scalable training that meets your Coaching education needs. As your workforce grows and evolves, our globally certified and industry-validated learning solutions can assess, train and qualify your employees. For more information on how we can help please visit the in-house training page.
Membership, Stay Connected. Stay Relevant.
Completing a program is a point-in-time exercise that delivers huge value, but there is a next step to maintaining the currency of your skills in the ever-evolving professional world.
Membership is the next step.
A unique platform, membership is designed to ensure that you are in tune and up-to-date with the latest tools, trends and developments. Being a member provides just-in-time training and continuous professional development, and an exclusive and evolving content library informed by subject matter experts and industry leaders.
