About This Course
For a receptionist or front desk employee, communication is one of the most vital skills required. Being the first point of contact can mean you will need to communicate in a wider range of ways such as cross-culture communications, communicating with those hard of hearing or sight, body language, tone of voice and be confident of the right questions to ask.
In this course learn a variety of communication skills required to be an effective receptionist or front desk employee and build your knowledge and understanding to develop your skills.
Meet Your Trainer
Karen is an HR professional and Chartered Fellow of CIPD with a background in Organisational and Workforce Development Consultancy and delivery. Specialist interests include Life Long Learning, Emotional Intelligence, Mediation, Coaching, Mentoring and Training design and delivery to meet specific organisational needs.
Karen brings her passion to every course she delivers. Her training style is interactive and inclusive, which empowers learners to develop their skills and achieve great results from training.
Tailored Training for Your Team
We provide professional training programs that are developed by industry, for industry. Our range of programs can be delivered in a way that suits the needs of your business to offer your employees learning that is accessible and flexible.
We add value to your business by providing specialised, flexible and scalable training that meets your training needs. As your workforce grows and evolves, our globally certified and industry-validated learning solutions can assess, train and qualify your employees. For more information on how we can help please visit the in-house training page.
Membership, Stay Connected. Stay Relevant.
Completing a program is a point-in-time exercise that delivers huge value, but there is a next step to maintaining the currency of your skills in the ever-evolving professional world.
Membership is the next step.
A unique platform, membership is designed to ensure that you stay in tune and up-to-date with the latest tools, trends and developments. Being a member provides just-in-time training and continuous professional development, and an exclusive and evolving content library informed by subject matter experts and industry leaders.
