About This Course
As a receptionist, you are the first point of contact in a business and have a responsibility to provide excellent customer care. Your organisational and multitasking abilities help staff members stay on track and keep the business running smoothly.
It is important to have the ability to multitask, especially in a fast-paced work environment. Skilled receptionists are often putting people on hold and handling multiple phone conversations at once, all while dealing with whoever just walked through the door.
In this in-depth course learn the skills and techniques to multi-tasking as well as the advantages and disadvantages that come with this particular skill.
Meet Your Trainer
Karen is an HR professional and Chartered Fellow of CIPD with a background in Organisational and Workforce Development Consultancy and delivery. Specialist interests include Life Long Learning, Emotional Intelligence, Mediation, Coaching, Mentoring and Training design and delivery to meet specific organisational needs.
Karen brings her passion to every course she delivers. Her training style is interactive and inclusive, which empowers learners to develop their skills and achieve great results from training.
Tailored Training for Your Team
We provide professional training programs that are developed by industry, for industry. Our range of programs can be delivered in a way that suits the needs of your business to offer your employees learning that is accessible and flexible.
We add value to your business by providing specialised, flexible and scalable training that meets your training needs. As your workforce grows and evolves, our globally certified and industry-validated learning solutions can assess, train and qualify your employees. For more information on how we can help please visit the in-house training page.
Membership, Stay Connected. Stay Relevant.
Completing a program is a point-in-time exercise that delivers huge value, but there is a next step to maintaining the currency of your skills in the ever-evolving professional world.
Membership is the next step.
A unique platform, membership is designed to ensure that you stay in tune and up-to-date with the latest tools, trends and developments. Being a member provides just-in-time training and continuous professional development, and an exclusive and evolving content library informed by subject matter experts and industry leaders.
