Unlock Your Potential with DCM Membership
Access expert-led courses, wellness content, exclusive webinars, and tailored learning paths. Boost your skills and track your CPD progress effortlessly.
View the BrochureThe purpose of this course is to equip agents with the skills, knowledge and behavioural attributes required to consistently deliver quality customer service in the call centre environment.
The correct telephone techniques and communication skills to employ when dealing with people over the telephone are covered and delegates are provided with the opportunity to practice these in the specific context of their work environment through simulated role-plays.
Whatever it is, we’ve got it covered. This is 360 degree support. The team is right there when you need them.
We have over 12 years experience providing customised training for small and large companies.
Our trainers combine professional know-how with experience in their chosen training field.
Safeguard your training investment. We offer courses accredited by national and international certification bodies.
a few of the companies that trust dcm
Get the Call Centre Training Course Brochure & 2025 Wexford Timetable Instantly
What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2025 & Fee.
By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.
We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.
Our training solutions are designed to empower learners with practical skills, expert knowledge, and real-world application—whether you're upskilling your team or advancing your own career.
Access expert-led courses, wellness content, exclusive webinars, and tailored learning paths. Boost your skills and track your CPD progress effortlessly.
View the BrochureMake sure you Safeguard Your Training Investment. DCM offer courses accredited by:
Course Categories
ManagementProject Mgt. & LeanAgile Project Mgt.Learning & Development + View All 149 CoursesCourse Categories
CommunicationsInformation TechnologyWritten CommunicationPersonal Effectiveness + View All 149 CoursesWe've emailed you the course brochure. We'll be in touch to make sure you have all the information you need.
Just to let you know, we are offering €100 credit towards your course. Join our community of over 20,000 learners today.
We are very proud of our advisory team in DCM Learning. If you have any questions at all please feel free to ask our team.
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