This course is designed to enable you to be more confident, influential and persuasive at work.
- Not saying 'yes' when you know you should be saying 'no'
- Expressing your ideas in an assertive and effective manner
- Contributing at meetings and gaining cooperation from others
- Ensuring your communication is clear, concise and easily understood
- Enhancing your questioning and listening skills
- Persuasive communication - gaining others' agreement
- Creating a positive impression when dealing with senior colleagues
- Communicating difficult or sensitive messages
- Gaining cooperation from others and minimising conflict
Please Note: Each delegate will leave the course with an action plan for the workplace