Customer Service via Email & Chat

If you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost-effective way of sending communications but you’ve got to make your communications clear and concise.

This course guides and equips participants with practical skills in driving effective email customer service campaigns encompassing design, delivery, testing, and analysis.

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We have over 12 years experience providing training for individuals, small, medium and large companies.

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Our trainers combine professional know-how with experience in their chosen training field.

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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

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Do you have team development needs? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

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What is covered in this course?

This course provides practical techniques to write subject lines that get attention, apply a format that highlights the most important elements of the message and strike a friendly, respectful tone

Module 1

Decide when to email versus calling the customer
Write specific, meaningful subject lines
Start and close emails with the “human dimension”

Module 2

Use the GRACE email format for excellent customer service
Articulate action items clearly
Achieve clarity and conciseness in writing

Module 3

Create a respectful tone
Ensure completeness
Achieve proper email etiquette
Proofread for perfection

Please Note: Each delegate will leave the course with an action plan for the workplace

Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.