Upselling for Customer Service Training

Upselling for Customer Service Training

This Upselling Course will help you become more confident in up-selling and in turn, create an exceptional customer experience while increasing revenue. Our 1-day course has been designed to give you the skills needed to make the most of each interaction with their clients by identifying up-selling opportunities to sell more products/services with confidence, while still providing excellent customer care.

During the course, candidates will learn how to have professional but friendly conversations without losing sight of their goal - to increase the client's average spend. Candidates will develop transitional techniques in order to introduce products seamlessly and be able to identify cues to determine which add-ons to suggest and when to suggest them.

Support

Dedicated team of trainers and staff, committed to delivering support and advice to our customers.

Experience

We have over 12 years experience providing training for individuals, small, medium and large companies.

Training Team

Our trainers combine professional know-how with experience in their chosen training field.

Quality Assured

Safeguard your training investment. We offer courses accredited by national and international certification bodies.

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Get the Upselling for Customer Service Course Brochure & 2024 Timetable Instantly

Get the Upselling for Customer Service Course Brochure & 2024 Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Team Development Needs?

Do you have team development needs? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Grow Your Career with DCM

Join thousands of professionals growing their careers with DCM Learning, for free. By becoming a member, you will gain
access to over 100 free courses and discounts on certified courses

Try Our Free Courses

Why not try our free one of our Free 1 Day Live Virtual Courses. (30 to Choose From). We have topics including management, project management and lots more.

Safeguard Your Investment

We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

Bitesize Learning

If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations.

96% Of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% Of learners report career benefits like getting a promotion or a raise

What is covered in this course?

The course is very interactive and practical. We can facilitate customised role-plays and exercises that simulate real-life scenarios that are relevant to your team.

1

Customer Service Excellence

Your role in representing your company
Defining your responsibilities to your clients
The customer relationship - building rapport/be enthusiastic/continued engagement/offering advice
The importance of up-selling within your role
How can we go the extra mile?

2

Presenting Your Product or Services

Knowing your products - what products or services you have to offer and how to present them in an attractive way to the client
What sets us apart from our competition?
Demonstrating Features & Benefits
Building rapport with your customers

3

Effective Upselling

Self-assessment of your own up-selling skills - "Am I maximising my opportunities?"
The Do's & Don't's of up-selling
How to up-sell at each stage of the meeting
Up-selling techniques & tips
Understanding buying signals

Please Note: Each delegate will leave the course with an action plan for the workplace

Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

Join over 20,000+ members that trust DCM Learning

What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

Our Certification Partners

In House Training In Your Office. Wherever You Are.

Have Team Development Needs?

We’ll work with you to create the course that your team and your business need. Get in touch today and we can give you a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING IN THE LAST 2 YEARS

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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