Dispute Resolution Course

Learn how to understand people's behaviour and how to manage disputes effectively. Managers must display confidence while offering guidance through a workplace dispute between colleagues. Having a positive approach towards colleagues can create a happy working environment making disputes easier to manage.

This 1 day course uses a mixture of class room study, group exercises & discussions and trainer experiences.

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Dedicated team of trainers and staff, committed to delivering support and advice to our customers.

Experience

We have over 12 years experience providing training for individuals, small, medium and large companies.

Training Team

Our trainers combine professional know-how with experience in their chosen training field.

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Safeguard your training investment. We offer courses accredited by national and international certification bodies.

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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

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Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

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We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

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If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations.

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What is covered in this course?

On this course you will gain an understanding of workplace behaviours and dispute resolution.

Understanding Conflict

Dynamics of conflict
Types of conflict
Conflict escalation

Managing Conflict

Theories and processes
Moving beyond conflict
Conflict management styles

The Mediation Process

Processes and procedures
Assessing options
Agreement and conclusion

Please Note: Each delegate will leave the course with an action plan for the workplace

Over 20,000+ Members Trust DCM

By becoming a member, you will gain access to our award-winning certified courses, member discounts, access to 30 free one day courses and over 100 free bitesize sessions.

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DCM Learning Who We Are and What We’re About

DCM Learning is an award provider of training and consultancy solutions to global brands.

What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.