This course is for team leaders who wants to refresh their core communication and leadership skills.
- Quality that make a good team leader
- Delegation
- Time management
- Your leadership style
- From team member to leader
- Leading by example
- Being timely and decisive
- Involving staff
- Decision making
- Giving direction to others
- How to deliver bad news
- Active listening skills
- Effective delegation
- Setting clear objectives
- Difficult team members
- Conflict resolution
- Changing attitudes
- Negotiation skills
Please Note: Each delegate will leave the course with an action plan for the workplace