This course will give the skills to deliver cost effective mutual learning through practical techniques.
- Coaching Relationships
- Achieving results
- Positive feedback
- What is coaching?
- Coaching vs. Training
- Qualities of a good coach
- Building the relationship
- Developing coaching questions
- Practice and feedback
- Coaching process
- The four pillars of trust
- Closing a session
- GROW/STAR model
- Using psychometrics
- Practice and feedback
- Measuring commitment
- Planning next steps
- Monitoring progress
Please Note: Each delegate will leave the course with an action plan for the workplace