Advanced Customer Service Training

Advanced Customer Service Training

This course is designed to elevate your customer service skills and take your interactions with customers to a higher level of excellence. Whether you are a customer service professional or a team leader, this comprehensive program will equip you with advanced techniques and strategies to exceed customer expectations and build strong relationships.

By the end of the course, you will have the skills and confidence to deliver exceptional customer experiences and build strong customer relationships

CUSTOMISATION

Create tailored learning programs that align precisely with your organisation's unique needs, culture, and objectives.

ENHANCED DEVELOPMENT

Transformative training that ignites employee engagement and fuels professional growth.

SEAMLESS INTEGRATION

Our onsite training seamlessly aligns with your existing initiatives and processes.

COST-EFFECTIVE

Maximise cost savings, efficiency, and minimise disruption with our onsite training.

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Advanced Customer Service Full Course
Brochure & Timetable Instantly

Get the Advanced Customer Service Full Course Brochure & Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Membership for Your Team

At DCM Learning, we value the concept of teamwork and collaboration. That's why we offer a membership program designed to enhance the experience and benefits for your team. By becoming members, your organisation can unlock a range of exclusive advantages and opportunities for learning, growth and development.

On-Demand Learning

Our on-demand courses offer personalized training options for employees to improve professionalism and time management skills based on their specific needs and roles.

Live Member Events

Our membership includes a range of live member events, including engaging webinars, designed to enhance learning and stay current with trends.

Bitesize Learning

Our bite-sized learning focuses on meeting the needs of a modern learners. It enables them to access small chunks of information at their fingertips, anytime and anywhere.

96% of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

Throughout the Advanced Customer Service Training Course, you will engage in interactive activities, role-plays, and case studies to apply advanced customer service techniques.

1

Elevating Customer Experience

Understanding the role of customer service in business success
Exploring the psychology of customer behaviour and expectations
Implementing strategies to create memorable and personalized customer experiences

2

Advanced Communication Skills

Developing advanced communication techniques to handle challenging customer interactions
Enhancing active listening and empathy to better understand customer needs
Mastering the art of clear and effective communication in various customer scenarios

3

Emotional Intelligence

Recognizing and managing emotions in customer interactions
Applying emotional intelligence to build rapport and connection with customers
Handling emotionally charged situations with composure and professionalism

Trusted awarded & accredited. Safeguard your training investment with DCM Learning.

Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

Join over 20,000+ members that trust DCM Learning

What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

Our Certification Partners

In House Training In Your Office. Wherever You Are.

Have Team Development Needs?

We’ll work with you to create the course that your team and your business need. Get in touch today and we can give you a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING IN THE LAST 2 YEARS

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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