Aggressive Customers Training

This training course will give learners non-physical techniques that are powerful and effective when confronted with conflict situations. Conflict and aggression are incredibly unpleasant and worrying for most people. We, therefore, want to feel able to deal with it if the need arises.

Naturally, most people don't want to 'meet fire with fire' - to become aggressive and confrontational themselves. The need is, therefore, for non-physical techniques that are powerful and effective. This course will benefit anyone who deals with the general public face-to-face or over the phone as part of their daily role.

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Our onsite training seamlessly aligns with your existing initiatives and processes.

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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

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Why work with DCM?

We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

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Why not try our free one of our Free 1 Day Live Virtual Courses. (Over 30 to choose from). We have topics including management, project management and lots more.

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We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

Bitesize Learning

If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations

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20K Join the 20,000+ members who've advanced their career with DCM

87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

Our aim is that each learner will gain the skill set required when dealing with aggressive customers to apply to their job.

Understanding Customer Behaviours

Communication & trust with clients
Understanding different personality types
Improve negotiating outcomes

Handling Difficult Customers

Master Strategy: T.A.L.K.
Defusing - methods to control situations
Hot phrases to avoid

Managing Aggressive Behaviour

Recognise aggressive behaviour
Defuse aggression
What not to do
Motivate to a win/win outcome

Trusted awarded & accredited. Safeguard your training investment with DCM Learning.

Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.