Aggressive Customers Training

Aggressive Customers Training

This program has been designed to equip you with the skills and knowledge needed to effectively handle difficult customers who may display hostile or aggressive behaviour. In today's fast-paced and competitive business environment, dealing with challenging customers has become a common occurrence, and it's essential to be able to diffuse tense situations while maintaining a professional demeanour.

By the end of this program, you'll have the confidence and expertise to handle even the most challenging customer interactions with poise and professionalism.

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We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

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Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

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We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

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What is covered in this course?

In this course, we'll explore different techniques and strategies for managing aggressive customers, including how to identify the root cause of their behaviour, how to communicate effectively, and how to de-escalate tense situations.

1

Understanding Aggressive Customers

Covers why it's critical to be able to handle aggressive customers effectively
Cover's common reasons why customers may become aggressive
The psychology behind aggressive behaviour

2

De-escalation Techniques

Covers specific de-escalation techniques that can be used to calm down aggressive customers
Covers strategies for communicating effectively with aggressive customers
Discuss how to handle extreme situations

3

Resolving Customer Complaints

Discuss the importance of resolving customer complaints and how to do so in a way that satisfies the customer while also protecting your business interests
We'll provide opportunities for participants to practice their skills and techniques through role-playing exercises

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We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

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We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

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