Angry Customers Course

Angry Customers Course

We will equip you with the skills and strategies necessary to handle even the most difficult of customer interactions. Every business is bound to encounter an irate customer at some point, and it is critical to know how to effectively manage their emotions and concerns. Unresolved conflicts with customers can lead to negative reviews, lost business, and damaged reputations.

With these tools at your disposal, you will be better equipped to turn disgruntled customers into loyal advocates for your business.

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Our onsite training seamlessly aligns with your existing initiatives and processes.

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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Why work with DCM?

We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

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We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

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What is covered in this course?

In this course, we will explore various techniques for diffusing anger, empathising with customers, and finding mutually agreeable solutions.

1

Understanding Anger

This module will provide an overview of anger and its causes.
Participants will discover different strategies for active listening, empathy, and de-escalation.
Learn to recognize the warning signs of an irate customer.

2

Managing Emotions

This module will focus on how to manage your own emotions when dealing with an angry customer
Participants will learn techniques for staying calm and composed, even in the face of hostile behavior

3

Handling Difficult Situations

This module will provide participants with strategies for handling particularly difficult customer interactions
How to deal with abusive language, unreasonable demands, and other challenging scenarios
Participants will have the opportunity to role-play different customer scenarios

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Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

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Have Team Development Needs?

We’ll work with you to create the course that your team and your business need. Get in touch today and we can give you a quote within an hour.

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87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

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