Challenging Conversations Training

Challenging Conversations Training is for those who may have to conduct challenging conversations such as Managers or Humans Relations, with staff about their behaviour, results, or actions. It will cover how to handle demanding and testing individuals and customers in the most appropriate manner.

Participants will review their natural style and have identified appropriate strategies to support their staff in the future. This course aims to make learners more confident and more successful in dealing with difficult situations or conversations.

CUSTOMISATION

Create tailored learning programs that align precisely with your organisation's unique needs, culture, and objectives.

ENHANCED DEVELOPMENT

Transformative training that ignites employee engagement and fuels professional growth.

SEAMLESS INTEGRATION

Our onsite training seamlessly aligns with your existing initiatives and processes.

COST-EFFECTIVE

Maximise cost savings, and efficiency, and minimise disruption with our onsite training.

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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

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Why work with DCM?

We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

Try Our Free Courses

Why not try our free one of our Free 1 Day Live Virtual Courses. (Over 30 to choose from). We have topics including management, project management and lots more.

Safeguard Your Investment

We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

Bitesize Learning

If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations

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87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

This course will benefit all managers or Human Relations Professionals looking to be more confident and more successful in dealing with difficult situations or conversations.

Attitude and Communication Style

Know how to deal with all types of issues: behaviour, attitude, manner, manipulation.
Pinpoint the most appropriate conversation: style: tone: ego state: language.
Systematic approaches and models to lower emotional temperature.

Managing Difficult Situations

Managing the conversation using a Master Strategy: T.A.L.K
Defusing - proven methods to control the situation
Hot phrases and words to avoid
Responding and resolving complaints

Maximising Outcomes

Opening lines
Questioning tips.
Interaction strategies and de-escalation techniques.
Communication and response skills

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We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.