Chat Support Training

Chat Support Training

In today's digital era, chat support has become a popular and efficient means of customer communication. The Chat Support Training course is designed to equip you with the skills and knowledge necessary to provide exceptional customer service through chat platforms. Mastering chat support techniques is essential for delivering prompt, accurate, and personalised assistance to customers.

By the end of the Chat Support Training course, you will be equipped with the knowledge and techniques to provide excellent customer service through chat platforms, build rapport with customers, and resolve issues efficiently.

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Our onsite training seamlessly aligns with your existing initiatives and processes.

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Chat Support Training Full Course
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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Why work with DCM?

We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

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Why not try our free one of our Free 1 Day Live Virtual Courses. (Over 30 to choose from). We have topics including management, project management and lots more.

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We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

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87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

Throughout this course, you will engage in practical simulations, role-plays, and real-life scenarios to sharpen your chat support skills.

1

Chat Support

Understanding the role and importance of chat support in customer service
Exploring the benefits and challenges of providing support through chat platforms
Recognizing the key skills and qualities required for effective chat support

2

Understanding Customer Needs

Applying active listening skills to fully understand customer queries and issues
Asking clarifying questions to gather relevant information
Identifying and addressing underlying customer needs beyond their initial request

3

Building Rapport

Establishing rapport and building positive relationships with customers through chat
Demonstrating professionalism, courtesy, and empathy in written interactions
Adapting communication style to match the customer's tone and preferences

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Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

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Have Team Development Needs?

We’ll work with you to create the course that your team and your business need. Get in touch today and we can give you a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING IN THE LAST 2 YEARS

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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