Throughout the Conflict Resolution for Managers Training Course, you will engage in role-playing exercises, case studies, and group discussions to refine your conflict resolution skills.
- Defining conflict and its impact on team dynamics and performance
- Recognising the different sources and stages of conflict
- Understanding the role of emotions and communication in conflict situations
- Identifying different conflict resolution styles and their implications
- Choosing the most suitable approach for specific conflict scenarios
- Developing a collaborative and win-win mindset in conflict resolution
- Enhancing active listening and empathetic communication skills
- Using assertive communication to express needs and concerns
- Diffusing tension and de-escalating conflicts through effective dialogue
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