This Consultative Selling course covers the principles and strategies for building relationships, understanding customer needs, and providing solutions in a competitive sales environment.
- Introduction to Consultative Selling
- Developing a customer-centric mindset to build trust and rapport
- Understanding the difference between traditional selling and consultative selling
- Identifying customer needs and pain points through effective questioning.
- Understanding how to differentiate between stated and unstated customer needs.
- Presenting solutions that address customer needs and add value to their business.
- Building rapport and establishing trust with customers through effective communication and relationship-building skills
- Understanding the importance of follow-up and ongoing communication with customers
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