Customer Service Training

This Customer Service course will give learners the skills they need to communicate professionally and enhance client relationships, delighting the customer and securing an overall competitive advantage through customer service excellence. Imagine a workplace where everyone chooses to bring energy and a positive attitude to the job every day.

During the course, learners will analyse the essential ingredients of presenting a professional image, i.e., attitude and behaviour. The course also covers how to best use their communication skills over the telephone, face-to-face and by email, how to understand their customers better, manage customer
expectations and to make the most of each interaction with the customer.

CUSTOMISATION

Create tailored learning programs that align precisely with your organisation's unique needs, culture, and objectives.

ENHANCED DEVELOPMENT

Transformative training that ignites employee engagement and fuels professional growth.

SEAMLESS INTEGRATION

Our onsite training seamlessly aligns with your existing initiatives and processes.

COST-EFFECTIVE

Maximise cost savings, and efficiency, and minimise disruption with our onsite training.

a few of the companies that trust dcm

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Customer Service Full Course
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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

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Why work with DCM?

We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

Try Our Free Courses

Why not try our free one of our Free 1 Day Live Virtual Courses. (Over 30 to choose from). We have topics including management, project management and lots more.

Safeguard Your Investment

We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

Bitesize Learning

If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations

96% of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

On this course you will gain an understanding of enhancing client relationships.

Customer Service

Defining your responsibilities
Features of excellent customer service
Present a professional image

Communication Skills

Self-assessment of your own style
Communicating over the phone
Non-Verbal Communication

Effective Reporting

Understanding personality types
Types of difficult customers
Engaging the ‘professional brain'

Trusted awarded & accredited. Safeguard your training investment with DCM Learning.

Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.