Customer Service Etiquette Training

Customer Service Etiquette Training

Exceptional customer service begins with professionalism, empathy, and impeccable etiquette. This course is designed to equip you with the essential skills and knowledge to deliver outstanding customer service experiences, foster positive relationships, and leave a lasting impression on your customers.

By the end of the course, you will possess the finesse and confidence to deliver outstanding customer service and enhance customer loyalty

CUSTOMISATION

Create tailored learning programs that align precisely with your organisation's unique needs, culture, and objectives.

ENHANCED DEVELOPMENT

Transformative training that ignites employee engagement and fuels professional growth.

SEAMLESS INTEGRATION

Our onsite training seamlessly aligns with your existing initiatives and processes.

COST-EFFECTIVE

Maximise cost savings, efficiency, and minimise disruption with our onsite training.

a few of the companies that trust dcm

Get the
Customer Service Etiquette Full Course
Brochure & Timetable Instantly

Get the Customer Service Etiquette Full Course Brochure & Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Membership for Your Team

At DCM Learning, we value the concept of teamwork and collaboration. That's why we offer a membership program designed to enhance the experience and benefits for your team. By becoming members, your organisation can unlock a range of exclusive advantages and opportunities for learning, growth and development.

On-Demand Learning

Our on-demand courses offer personalized training options for employees to improve professionalism and time management skills based on their specific needs and roles.

Live Member Events

Our membership includes a range of live member events, including engaging webinars, designed to enhance learning and stay current with trends.

Bitesize Learning

Our bite-sized learning focuses on meeting the needs of a modern learners. It enables them to access small chunks of information at their fingertips, anytime and anywhere.

96% of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

Throughout the Customer Service Etiquette Training Course, you will participate in interactive role-plays, scenario-based exercises, and simulations to practice customer service etiquette skills.

1

Customer Service Etiquette

Defining customer service etiquette and its impact on customer satisfaction
Recognizing the importance of courteous and respectful behavior in customer interactions
Identifying the key elements of exceptional customer service etiquette

2

Effective Communication

Developing clear and concise communication skills for customer interactions
Practicing active listening to understand customer needs and concerns
Using positive language and tone to convey empathy and professionalism

3

Building Rapport

Establishing rapport with customers to create a personalized and welcoming experience
Demonstrating empathy to connect with customers on an emotional level
Anticipating and addressing customer needs proactively

Trusted awarded & accredited. Safeguard your training investment with DCM Learning.

Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

Join over 20,000+ members that trust DCM Learning

What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

Our Certification Partners

In House Training In Your Office. Wherever You Are.

Have Team Development Needs?

We’ll work with you to create the course that your team and your business need. Get in touch today and we can give you a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING IN THE LAST 2 YEARS

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

Trusted by

Related Courses

Handling Difficult Behaviour

Handling Difficult Behaviour Course Details

Conflict Resolution Workshop

Conflict Resolution Workshop Course Details

Assertiveness

Assertiveness Course Details

Free Bitesize Courses

We have over 100 free courses available to explore, all created by expert trainers, packed full
of practical exercises and real-world examples.

Explore All Courses

Make sure you Safeguard Your Training Investment. DCM offer courses accredited by:

Course Categories

Management Project Mgt. & Lean Agile Project Mgt.Learning & Development + View All 141 Courses

Course Categories

Communications Written Communication Personal Effectiveness + View All 141 Courses

Course Directory Brochure