Debt Collection Training Course

Our Debt Collection course aims to help learners to reduce the number of bad debts and the need to progress to formal legal action. This intensive course shows you how to deal effectively with the common problem of overdue accounts while maintaining positive customer relations.

The course focuses on good communication skills and negotiation skills to ensure prompt payment. We will show you the best collection techniques and how to be firm and effective in your approach. This debt collection course is very practical and interactive. During the training session, each learner will work through exercises and practice using the various techniques covered during the course.

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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

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Why work with DCM?

We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

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We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

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If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations

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87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

The aim of the course is to help them to reduce the number of bad debts and the need to progress to formal legal action.

Understanding Credit

Why we offer credit?
Reducing the risks of bad debts
How late payments effects our business

Telephone Techniques

Planning your call
Handling objections
Getting commitment to a payment

Collecting Tough Debts

"Can't Pay" versus "Won't Pay"
Negotiation and persuasion techniques
Dealing with conflict

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We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.