Diplomacy and Tact training

Diplomacy and Tact training

In today's diverse and interconnected world, mastering the art of diplomacy and tact is essential for effective communication and building positive relationships in both personal and professional settings. This course is designed to equip you with the skills and techniques to navigate sensitive situations with grace, empathy, and diplomacy, fostering harmonious interactions and mutual understanding.

By the end of the course, you will possess the confidence and finesse to navigate challenging situations gracefully, fostering positive relationships and promoting understanding.

CUSTOMISATION

Create tailored learning programs that align precisely with your organisation's unique needs, culture, and objectives.

ENHANCED DEVELOPMENT

Transformative training that ignites employee engagement and fuels professional growth.

SEAMLESS INTEGRATION

Our onsite training seamlessly aligns with your existing initiatives and processes.

COST-EFFECTIVE

Maximise cost savings, efficiency, and minimise disruption with our onsite training.

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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Membership for Your Team

At DCM Learning, we value the concept of teamwork and collaboration. That's why we offer a membership program designed to enhance the experience and benefits for your team. By becoming members, your organisation can unlock a range of exclusive advantages and opportunities for learning, growth and development.

On-Demand Learning

Our on-demand courses offer personalized training options for employees to improve professionalism and time management skills based on their specific needs and roles.

Live Member Events

Our membership includes a range of live member events, including engaging webinars, designed to enhance learning and stay current with trends.

Bitesize Learning

Our bite-sized learning focuses on meeting the needs of a modern learners. It enables them to access small chunks of information at their fingertips, anytime and anywhere.

96% of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

Throughout the Diplomacy and Tact Training Course, you will engage in interactive role-plays, simulations, and real-life scenarios to practice diplomatic communication techniques.

1

Understanding Diplomacy and Tact

Defining diplomacy and tact and their significance in interpersonal relationships
Recognizing the impact of diplomatic communication on conflict resolution
Identifying cultural considerations and nuances in diplomatic interactions

2

Effective Communication

Developing effective communication skills to convey ideas and opinions diplomatically
Practicing active listening to understand different perspectives and emotions
Using positive language and tone to foster trust and rapport

3

Challenging Conversations

Building strategies to address sensitive topics and difficult conversations
Using diplomacy to de-escalate conflicts and maintain constructive dialogue
Resolving conflicts while preserving relationships and mutual respect

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Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

Our Certification Partners

In House Training In Your Office. Wherever You Are.

Have Team Development Needs?

We’ll work with you to create the course that your team and your business need. Get in touch today and we can give you a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING IN THE LAST 2 YEARS

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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