Front Desk Sales Techniques Training

Front Desk Sales Techniques Training

This course will enhance your skills as a front desk professional and become a key contributor to your organisation's success. This course is tailored to equip you with the knowledge, strategies, and hands-on techniques needed to excel in sales and customer service at the front desk. Whether you're new to the role or looking to sharpen your skills, this course will empower you to create memorable guest experiences, maximise revenue opportunities, and become an invaluable asset to your team.

By the course's conclusion, you will possess the expertise to drive revenue growth and elevate guest satisfaction.

CUSTOMISATION

Create tailored learning programs that align precisely with your organisation's unique needs, culture, and objectives.

ENHANCED DEVELOPMENT

Transformative training that ignites employee engagement and fuels professional growth.

SEAMLESS INTEGRATION

Our onsite training seamlessly aligns with your existing initiatives and processes.

COST-EFFECTIVE

Maximise cost savings, and efficiency, and minimise disruption with our onsite training.

a few of the companies that trust dcm

Get the
Front Desk Sales Techniques Full Course
Brochure & Timetable Instantly

Get the Front Desk Sales Techniques Full Course Brochure & Timetable Instantly

Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Why work with DCM?

We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

Try Our Free Courses

Why not try our free one of our Free 1 Day Live Virtual Courses. (Over 30 to choose from). We have topics including management, project management and lots more.

Safeguard Your Investment

We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

Bitesize Learning

If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations

96% of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

Throughout the Front Desk Sales Techniques Training Course, you'll participate in interactive simulations, role-playing exercises, and real-world scenarios that will refine your skills and boost your confidence.

1

Role of Front Desk

Understanding the pivotal role of the front desk in driving sales and guest satisfaction
Recognising the impact of exceptional customer service on business growth
Exploring the connection between front desk efficiency and revenue generation

2

Mastering Guest Engagement

Developing a warm and welcoming demeanor to create positive first impressions
Effective verbal and nonverbal communication techniques for guest interactions
Personalising guest experiences to meet their unique needs and preferences

3

Upselling and Cross-Selling Strategies

Identifying opportunities for upselling and cross-selling at the front desk
Presenting additional services, amenities, and upgrades to enhance guest experiences
Overcoming objections and highlighting value to encourage guest purchases

Trusted awarded & accredited. Safeguard your training investment with DCM Learning.

Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

Join over 20,000+ members that trust DCM Learning

What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

Our Certification Partners

In House Training In Your Office. Wherever You Are.

Have Team Development Needs?

We’ll work with you to create the course that your team and your business need. Get in touch today and we can give you a quote within an hour.

978 THE NUMBER OF COMPANIES WE DELIVERED INHOUSE TRAINING IN THE LAST 2 YEARS

87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

Trusted by

Related Courses

Agile Coaching Sessions

Agile Project Mgt.

Agile Coaching Sessions Course Details

Lean Six Sigma Yellow Belt

Project Mgt. & Lean

Lean Six Sigma Yellow Belt Course Details

Communication Skills for the Workplace

Communication Skills for the Workplace Course Details

Free Bitesize Courses

We have over 100 free courses available to explore, all created by expert trainers, packed full
of practical exercises and real-world examples.

Explore All Courses

Make sure you Safeguard Your Training Investment. DCM offer courses accredited by:

Course Categories

Management Project Mgt. & Lean Agile Project Mgt.Learning & Development + View All 141 Courses

Course Categories

Communications Written Communication Personal Effectiveness + View All 141 Courses

Course Directory Brochure