Managing Challenging Behaviour Training

Managing Challenging Behaviour Training

Dealing with challenging behaviour is a critical skill in various professional and personal settings. This course aims to equip you with the knowledge, strategies, and techniques to effectively manage and de-escalate challenging situations. Through interactive discussions, practical exercises, and case studies, you will develop the skills and confidence to respond appropriately, maintain control, and promote positive outcomes when faced with challenging behaviours.

By the end of the course, you will have the knowledge and skills to effectively handle challenging behaviours, promote positive outcomes, and maintain a safe and supportive environment.

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Full Course Outline

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Our on-demand courses offer personalized training options for employees to improve professionalism and time management skills based on their specific needs and roles.

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What is covered in this course?

Throughout the Managing Challenging Behaviour course, you will participate in role-plays, case studies, and group discussions to enhance your understanding and application of strategies for managing challenging situations.

1

Understanding Challenging Behaviour

Defining challenging behaviour and its impact on individuals and environments
Exploring the causes and triggers of challenging behaviour
Recognizing the importance of self-awareness and emotional regulation

2

Effective Communication

Developing effective communication skills to de-escalate tense situations
Practicing active listening techniques to understand underlying needs and concerns
Building rapport and trust to foster a positive environment for resolution

3

Conflict Resolution

Understanding different conflict resolution styles and approaches
Applying problem-solving techniques to address the root causes of challenging behaviour
Negotiating win-win solutions and managing disputes with empathy and fairness

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Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

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