Throughout this course, you will explore the root causes of workplace disputes and learn how to identify and manage different types of conflicts.
- Understanding the impact of unresolved disputes on individuals and the organization
- Recognizing the importance of addressing conflicts proactively
- Exploring the benefits of effective dispute resolution in the workplace
- Identifying common types of workplace disputes
- Understanding the dynamics of interpersonal conflicts, power struggles, and differences in values and perspectives
- Assessing the potential consequences of unresolved disputes
- Applying collaborative problem-solving techniques to find win-win solutions
- Exploring negotiation and mediation skills to facilitate resolution
- Managing emotions and defusing tension during conflict situations
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