Throughout this course, you will explore the key principles and strategies of sales communication, focusing on both verbal and nonverbal aspects of communication.
- Understanding the importance of communication in sales success
- Exploring the role of effective communication in building customer relationships
- Recognizing the impact of communication on sales performance and customer satisfaction
- Developing skills to actively listen and understand customer requirements
- Asking effective questions to uncover customer pain points and motivations
- Using empathy and perspective-taking to connect with customers on a deeper level
- Developing negotiation skills to achieve win-win outcomes
- Applying persuasive communication techniques to influence customer decisions
- Balancing assertiveness and collaboration in sales negotiations
Trusted awarded & accredited. Safeguard your training investment with DCM Learning.