This course will teach you the basic knowledge and skills to achieve sales targets, learn how to deal confidently with objections and to close the deals.
- Traditional vs. modern selling
- The importance of the sales function within your organisation
- The sales cycle - who the key players are & how they contribute to the sell
- Selling psychology
- How can you help build good customer relationships?
- Extending customer lifetime value
- Communication excellence and rapport building
- Identifying new business opportunities
- Up-selling and cross-selling
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