Telephone Etiquette Training

Telephone Etiquette Training

Effective telephone communication plays a crucial role in building strong customer relationships and creating positive impressions of your organisation. The Telephone Etiquette Training course is designed to equip you with the essential skills and knowledge needed to handle phone calls professionally, deliver exceptional customer service over the phone, and ensure a positive experience for callers.

By the end of the Telephone Etiquette Training course, you will be equipped with the skills and knowledge to handle phone calls professionally, provide exceptional customer service, and leave a positive impression on callers.

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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

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We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

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What is covered in this course?

Throughout this course, you will engage in interactive exercises, role-plays, and practical scenarios that simulate real-world telephone interactions.

1

Telephone Etiquette

Understanding the importance of telephone etiquette in business communication
Exploring the impact of professionalism and courtesy on phone interactions
Recognizing the role of telephone etiquette in creating a positive image for your organization

2

Answering Calls

Developing effective techniques for answering calls promptly and professionally
Creating a welcoming and friendly tone in your greetings
Using appropriate language and tone to establish rapport with callers

3

Dealing with Difficult Callers

Handling challenging or irate callers with patience and professionalism
Applying de-escalation techniques to defuse tense situations
Resolving conflicts and finding appropriate solutions to caller concerns

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Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

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Have Team Development Needs?

We’ll work with you to create the course that your team and your business need. Get in touch today and we can give you a quote within an hour.

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87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

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