Telephone Skills

Telephone Skills

Effective telephone communication plays a vital role in building strong relationships with customers, clients, and colleagues. The Telephone Skills Course is designed to enhance your telephone communication abilities, equipping you with the essential skills and techniques to handle calls professionally, provide exceptional customer service, and achieve successful outcomes.

By the end of this course, you will have the confidence and ability to handle telephone calls professionally, provide exceptional service, and leave a positive impression on callers.

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Our onsite training seamlessly aligns with your existing initiatives and processes.

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Telephone Skills Training Full Course
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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Why work with DCM?

We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

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Why not try our free one of our Free 1 Day Live Virtual Courses. (Over 30 to choose from). We have topics including management, project management and lots more.

Safeguard Your Investment

We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

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If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations

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87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

Throughout this course, you will explore the key principles of effective telephone communication, focusing on building rapport, active listening, clear articulation, and problem-solving.

1

Telephone Communication

Understanding the importance of effective telephone communication in business
Exploring the impact of telephone interactions on customer satisfaction and reputation
Recognizing the key skills required for successful telephone communication

2

Building Rapport over the Phone

Establishing rapport and building trust with callers
Using positive language and tone to create a welcoming and friendly atmosphere
Adapting communication style to match caller preferences and needs

3

Effective Questioning

Developing active listening skills to fully understand caller needs
Asking effective questions to gather information and clarify inquiries
Avoiding common listening pitfalls and distractions during phone conversations

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Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

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Have Team Development Needs?

We’ll work with you to create the course that your team and your business need. Get in touch today and we can give you a quote within an hour.

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87.3% OF COMPANIES WHO RETURNED FOR MORE TRAINING

37 27 FULL TIME TRAINING CONSULTANTS PLUS 10 SUPPORT STAFF

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