Telesales Training Course

Telesales is a cost-effective method for a business to generate leads, promote and sell products or services. Telesales also offers a way to follow up with existing customers, by staying in contact this gives you an opportunity to find out more about the client's needs and build a better relationship.

In this course, learn the legislation surrounding telesales and data protection, learn the techniques to engage with your customers, deliver your message in a clear and concise manner and how to manoeuvre the conversation in the right direction towards the generation of a sale.

CUSTOMISATION

Create tailored learning programs that align precisely with your organisation's unique needs, culture, and objectives.

ENHANCED DEVELOPMENT

Transformative training that ignites employee engagement and fuels professional growth.

SEAMLESS INTEGRATION

Our onsite training seamlessly aligns with your existing initiatives and processes.

COST-EFFECTIVE

Maximise cost savings, and efficiency, and minimise disruption with our onsite training.

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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

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Why work with DCM?

We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

Try Our Free Courses

Why not try our free one of our Free 1 Day Live Virtual Courses. (Over 30 to choose from). We have topics including management, project management and lots more.

Safeguard Your Investment

We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

Bitesize Learning

If the one day courses are too long, why not try our Free Bitesize Learning?. We have over a 100+ one hour courses to choose from including public speaking and negotiations

96% of people who attended our training courses would recommend to others

20K Join the 20,000+ members who've advanced their career with DCM

87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

This course will teach you to turn promising leads into sales and build strong customer relationships.

Selling Skills

Understanding the telephone sales process
Differentiating our products and service from our competitors
Preparing intelligent questions to encourage conversation

Essential Telephone Sales Skills

Communicating over the telephone v face-to-face - points of difference
Barriers to effective communication
Active Listening - listening versus hearing

Sales Process

Sales Planning - generating and qualifying your leads
Presenting your sale
Planning your calls - preparing powerful call opening scripts, feature & benefit statements & your sales pitch

Trusted awarded & accredited. Safeguard your training investment with DCM Learning.

Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.