Upselling Training

Upselling Training

Upselling is a powerful sales technique that allows businesses to increase their revenue and enhance customer satisfaction by offering additional products, services, or upgrades to customers. This course is designed to equip you with the skills and strategies to effectively upsell and maximise sales opportunities while providing exceptional customer service.

By the end of this course, you will have the knowledge and confidence to increase sales, enhance customer experiences, and drive business growth through effective upselling.

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Upselling Training Full Course
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Full Course Outline

What's Inside the Brochure - Course Format; Trainer Profiles; Testimonials; Membership Details; Full 2024 & Fee.

Membership Details

By becoming a Member with DCM, you will gain access to exclusive free courses and substantial discounts on our certified courses.

Customer Stories

We work with the biggest brands in Ireland including Symantec, Keelings and Vodafone but don't just take our word for it.

Tailored Training for Your Team?

Are you looking for a customised course for your team? An inhouse training solution is typically less expensive per head than publicly scheduled courses and provides greater business relevance.

Why work with DCM?

We work with the biggest brands in Ireland including Ericsson, Coca Cola & Google, so you can have confidence in our ability to deliver excellent training programmes for your team or your business.

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Why not try our free one of our Free 1 Day Live Virtual Courses. (Over 30 to choose from). We have topics including management, project management and lots more.

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We have delivered training courses to some of the biggest organisations in Ireland so you can have confidence in our ability to deliver the results you want to achieve.

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87% of learners report career benefits like getting a promotion or a raise

What is covered in this course?

Throughout this course, you will explore the key principles and techniques of upselling, understand customer psychology, and learn how to identify upselling opportunities.

1

Introduction to Upselling

Understanding the concept and benefits of upselling
Recognizing the impact of upselling on business revenue and customer satisfaction
Setting goals and objectives for effective upselling strategies

2

Product and Service Knowledge

Developing a deep understanding of the products and services offered
Identifying complementary products or upgrades to upsell
Demonstrating expertise and confidence in promoting additional offerings

3

Building Rapport and Trust

Establishing rapport with customers to create a positive buying experience
Developing trust and credibility through effective communication
Building long-term customer relationships to facilitate upselling opportunities

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Need Some Advice?

We have an excellent team who are more than happy to give you advice about the course. It doesn't matter what the question please ask, we'd be delighted to help.

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What We Do

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. We work closely with industry to define the skills and qualifications required to thrive.

At our core, we believe people learn best by doing. We design fun, powerful experiences that have a profound and lasting impact on people and their careers, inspiring new ways of thinking, building critical capabilities and unleashing business success. We empower you to learn from fresh, high-quality content on the skills that matter, taught by leading experts.

Our Customers

We work with small and large companies, individuals, Government Agencies, Universities and blue-chip companies such as Keelings, Google, Zendesk, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

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Have Team Development Needs?

We’ll work with you to create the course that your team and your business need. Get in touch today and we can give you a quote within an hour.

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