In this course, participants will learn how to increase their effectiveness and how to create a personal development plan.
- Learning to view people as the key to your success
- The effect of your behaviour on the performance of others
- The psychology of human interaction
- The importance of effective interpersonal communication
- Barriers to communication
- Communicating, one-to-one, informally at meetings
- Dealing with and preventing conflict
- Respecting the rights, feelings and dignity of others
- Communicating difficult or personal news
Please Note: Each delegate will leave the course with an action plan for the workplace