Support
Experience
Training Team
Quality Assured
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What is covered in this course?
By the end of the course you will be able to structure emails so they are easy to understand and process, encouraging replies to be equally efficient, thereby setting up efficient lines of communication.
1
Familiarity and Tone
- Key differences from letters: people’s greatest uncertainty in emails is how familiar to be.
- Greetings and sign-offs: with this being a fairly new technology and usage still in development, what are the options for these and how do you make the right choices?
- Guidance on tone: the wider range of options in this means of communication and the pros and cons of these
2
Structure and Brevity
- Structuring documents well helps to keep them brief and brevity is key to efficient email correspondence
- Governing thought: keeping the key message prominent and flowing from the subject line
- Planning: although they are ideally short, emails still benefit from top-down thinking
- Process: ensuring you have a process so that you don’t forget attachments, links or additional recipients
3
Editing, Protocols and Politics
- Brevity: the key: getting the attention your email deserves is cutting it down to size
- Accuracy: pick up on any factual or verbal errors before they reach the recipient’s screen
- Reply alls: when to send replies to all or selected recipients and the criteria around those decisions
- Litigation: what you may and may not legitimately say in emails
Please Note: Each delegate will leave the course with an action plan for the workplace
