Learn how to manage the fall-out of a crisis in today’s social media-driven world – before it happens. Handled well, damage can be limited; handled badly and it can have a huge effect on image and profits.

This course examines worst-case scenarios and what to do when things go wrong. By taking you through a complete role-play scenario, with a crisis that builds throughout the day, dealing with constant phone calls, putting together a statement, managing a press conference, DCM Learning gives you the best possible preparation for an unexpected event. We teach you to remain in control and to demonstrate concern and compassion while not seeming weak.