Why Effective Communication Matters
In today’s collaborative workplace, clear communication underpins successful teamwork, decision-making and relationship building. Strong communication skills help you convey ideas succinctly, adapt your tone to different stakeholders and foster genuine understanding—enhancing both individual performance and organisational outcomes.
What’s Covered on this Course?
This hands-on one-day workshop equips you with practical tools to avoid common pitfalls, structure your messages and connect meaningfully with your audience.
Participants will:
- Identify barriers such as jargon, mixed messages and tone mismatches—and learn how to eliminate them
- Gather key information, organise emails, reports and briefings logically and map clear objectives
- Tailor language for different formats and audiences, craft positive openings and closings
Communication & Interaction Techniques
Through guided exercises, you’ll draft structured dialogues, apply questioning frameworks and practise empathetic responses. Discover best practice for clarity—using signposting, concise language and positive framing—to keep every exchange on track.
Strengthen Skills with Role-Play Scenarios
Dive into interactive demos and peer feedback to rehearse real-world conversations:
- Follow step-by-step frameworks for briefings, presentations and difficult discussions
- Employ responsive techniques—summaries, reflections and clarifying questions—to ensure mutual understanding
- Leverage self-reflection checklists and group critiques to refine your style and build confidence
Master Effective Communication
Join us to elevate your communication expertise—empowering you to connect authentically, resolve conflicts peacefully and drive positive outcomes across your organisation.
Your Comprehensive Course Pack
Inside this pack, you'll find step-by-step guidance and practical materials, including:
- Communication Styles & Barrier Guide
- Questioning & Probing Frameworks
- Perspective-Taking Worksheets
- Active Listening & Empathy Checklists
Meet Your Trainer
Jean is an Expert Trainer
Jean has coached hundreds of professionals to communicate with clarity, confidence and genuine connection.
She’s dedicated to delivering dynamic, hands-on workshops that translate communication theory into everyday practice.
Your Certification
This Certificate Proves Your Expertise
Complete the Effective Communication course to receive your DCM certificate, confirming your proficiency in core communication.
Displaying this credential highlights your commitment to authentic interaction and ongoing professional development.
Interactive Training
Applied Learning Workshop
Apply communication-style assessments and active-listening checklists to real-world scenarios with expert guidance.
Collaborate with peers on practical role-plays and receive immediate feedback to strengthen your connection and influence.
