This isn’t just a customer service role — it’s your chance to become the friendly voice and trusted point of contact for thousands of learners, while proactively developing and managing client accounts so even more people access training that makes a real difference.
We’re a fast-growing training company with ambitious plans, looking for a Learning Services Advisor who is people-first, calm under pressure, and commercially aware. You don’t need prior training or industry experience — we’ll provide that knowledge. What matters is your positive attitude, your drive to learn, and your consultative approach to service and sales.
Suppose you enjoy engaging with people, building relationships, finding solutions, and identifying opportunities to add value. In that case, this role offers the chance to advance your career in a supportive, fast-paced environment with ample coaching and training.
Why Join DCM
You’ll become the face of DCM, helping clients across Ireland, the UK, and beyond access high-quality training. Every conversation you have contributes to our reputation for excellent service — and to the growth of your accounts.
You’ll join a supportive team where your ideas are valued, your growth is encouraged, and no two days are ever the same. With over 10,000 professionals trained and a network of 40+ expert trainers, you’ll have strong programmes and real impact from day one.
We’ll set you up for success with structured onboarding, product training, call guides, and ongoing coaching — so you can confidently develop existing and prospective accounts.
The Role: Learning Services Advisor (Client Success & Account Development)
◉ Act as first point of contact for new and existing clients by phone and email
◉ Provide a friendly and efficient service that encourages repeat business
◉ Manage bookings and enquiries, ensuring accurate and timely responses
◉ Record all enquiries and bookings accurately in company systems
◉ Offer consultative support by identifying clients’ training needs
◉ Prepare client proposals with course outlines, availability, and costs
◉ Ensure accurate pricing and documentation prior to booking
◉ Proactively develop accounts: nurture relationships, identify opportunities, and expand training uptake across teams
◉ Build and maintain a simple pipeline; follow up on leads and proposals to close business
◉ Meet activity/quality KPIs (e.g., response times, follow-ups) and contribute to monthly revenue goals
◉ Collaborate with marketing and colleagues to progress campaigns and convert enquiries
◉ Manage customer expectations and deliver against SLAs
◉ Issue client satisfaction forms, coordinate feedback, and use insights to improve and upsell relevant courses
◉ Support external training requests from enquiry to evaluation
◉ Chase client payments when required
◉ Work collaboratively with colleagues to improve systems and processes
Requirements
◉ Minimum 1 year’s experience in an office environment
◉ Prior customer service or administrative experience an advantage
◉ Excellent IT skills, including spreadsheets and word processing
◉ Strong attention to detail with excellent written English
◉ Methodical and thorough approach to tasks
◉ Ability to juggle multiple priorities and deadlines
◉ A confident, pleasant telephone manner
◉ Exceptional communication and customer service skills
◉ Great team player with a proactive, problem-solving attitude
◉ Commercial awareness and comfort discussing value and pricing
◉ Goal/target orientation with resilience and consistent follow-through
Education & Experience
◉ A relevant post-Leaving Cert qualification is beneficial
◉ Experience using CRM or booking systems is advantageous
◉ Background in customer service, administration, or a similar role
◉ Experience in account management, customer success, or inside sales is a plus
Compensation
We offer a competitive salary, full training and ongoing coaching, and plenty of opportunities to progress as you develop and manage accounts within a growing and ambitious business.
Interested? Let’s Connect Directly!
As one of the founders of DCM, I’d love to hear from enthusiastic, service-driven candidates who are ready to be the friendly face of our business and actively grow client accounts. If you’d like to apply or learn more, please get in touch directly.
pat@dcmlearning.ie
