Job summary:
We are currently seeking applications for a Learning Services Advisor who is committed to “best-in-class” customer service. Our Learning Services Advisors are the face of the business, so, we need people who love talking and getting to know our customers! You’ve got to be able to stay calm under pressure and constantly look for ways to improve yourself and our services. Don’t worry if you’ve never worked in the training industry before, we’ll give you the knowledge….it’s your attitude that counts!
Duties & Responsibilities
This is a great job opportunity for anyone who likes to dabble in a variety of tasks. As a Learning Services Advisor your duties and responsibilities will include:
- Acting as first point of contact for new and existing clients over the phone and by email
- Provide a friendly and efficient service so as to encourage repeat business.
- Taking bookings & enquiries from clients via phone or e-mail, ensuring strict adherence to response times
- Ensuring all enquiries are recorded on systems accurately and consistently
- Ensuring a consultative service by questioning clients on their actual training needs.
- Preparing client proposals including course outlines, availability and costs
- Ensuring accurate pricing is quoted and recorded on relevant systems
- Following up on proposals submitted to client in order to gain feedback
- Ensuring appropriate authorisation documentation is collated prior to booking
- Ensuring all bookings are recorded on systems accurately and consistently
- Ensuring effective handover to co-ordinators
- Managing customer expectations and all deliverable SLA’s
- Issuing client satisfaction forms
- Co-ordinating external training requests from initial enquiry stage through to evaluation and feedback
- Chasing clients for payment
- Working with the team to help improve how we work
Knowledge, Skills & Abilities:
This role is especially suited for multi-taskers who love to balance a myriad of jobs. You’ll also need to be fairly chatty, as you need to be able to communicate with a variety of people. Other skills that will help you succeed include:
Need more information about the job?
Download our Job Specification for more information.
